Brandy Engels

• Develop custom cake designs and specialty desserts aligned with client preferences and event requirements. As well as stocking the front showcase for customer sales on site.
• Supervised baking, decorating, and finishing workflows to maintain quality standards and presentation.
• Daily baking, decorating, and finishing workflows to maintain quality standards and presentation. As well as all the cleaning of the building, production rooms etc.
• Doing all the deliveries, organizing locations and times. Setting up for wedding events, to make sure it is exactly how the customer had requested.
• Social Media entries weekly, bookkeeping, keeping orders straight with customers over the phone or online.

• Delivered customer service support for the first 3 years at store, handling guest needs and assisting with daily sales floor operations.
  Moved into bakery role for last 4 years as cake designer, preparing custom cake designs and supporting order fulfillment.
• Opening and closing the department doing all tasks involved both responsibilities in both departments.
• (Customer Service)

Operating a register, taking care of the customers, answering the phones/transferring calls. As well as doing returns, operating the postal department, camera department, cleaning.

• (Bakery)
• Designed custom cakes, pastries, and decorated desserts aligned with customer requests and store standards.
• Consulted with customers to confirm cake sizing, flavor, design, and pickup details.
• Maintained fresh bakery displays by rotating product, labeling items, and verifying presentation quality.
• Coordinated production schedules to balance custom orders, special events, and daily case demands.
• Inspected ingredients and finished cakes for freshness, accuracy, and food safety compliance.
• Streamlined decorating workflow by organizing tools, supplies, and prep areas for efficient production.
• Managed multiple projects simultaneously while meeting tight deadlines, ensuring each client received their desired product on time.
• Contributed to team success by cross-training in other bakery roles when needed.
• Cleaning to maintain health codes to align with proper food safety guidelines.