Microsoft Office Suite
Brandy Esposito
Akron
Summary
Dynamic Clinical Administrative Assistant with proven expertise in patient scheduling and HIPAA compliance at CHC. Recognized for exceptional attention to detail and effective communication, streamlining office operations and enhancing patient experiences. Adept at managing multiple tasks while maintaining confidentiality and fostering strong relationships with patients and healthcare professionals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinical Administrative Asistant
CHC
Akron
05.2025 - Current
- Managed client scheduling and appointment confirmations efficiently.
- Assisted with medical record organization and data entry tasks.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Maintained office supplies inventory and ordered necessary materials promptly.
- Organized client files for easy access and retrieval by staff members.
- Prepared documents for client visits, ensuring all information was current.
- Ensured compliance with HIPAA regulations related to privacy of patient information.
- Ordered office supplies and maintained inventory levels to ensure adequate stock on hand at all times.
- Prepared client charts for upcoming appointments and retrieved medical records from archives as needed.
- Assisted in the preparation of reports, presentations, spreadsheets, correspondence, memos.
- Compiled statistical data for analysis by management team.
- Scheduled appointments in accordance with facility calendar and provider availability.
- Provided administrative support to clinical staff including physicians, nurses, and other healthcare professionals.
- Assisted in the orientation of new staff members by providing information about clinic policies and procedures.
- Managed multiple phone lines while responding promptly to inquiries from patients or healthcare professionals.
- Greeted clients and visitors, answered phones, and scheduled appointments.
- Coordinated scheduling of tests and procedures with laboratory personnel or external facilities.
- Performed clerical duties such as filing documents, preparing mailings, scanning documents into EHR system.
- Scheduled appointments for clients via phone and in person.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with clients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
In-Home Caregiver
Visiting Angels Home Care
Tallmadge
09.2018 - 04.2025
- Provided compassionate assistance with daily living activities for clients in their homes.
- Developed personalized care plans based on individual client needs and preferences.
- Assisted clients with mobility and transportation to enhance their independence and safety.
- Communicated effectively with families to ensure understanding of care plans and needs.
- Performed light housekeeping tasks such as laundry, dusting and vacuuming.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed relationships with family members and caregivers of clients.
- Provided emotional support by listening attentively to concerns expressed by clients.
Administrative Assistant
Akrochem
Akron
11.2011 - 05.2018
- Managed office correspondence and ensured timely communication across departments.
- Coordinated scheduling for meetings and maintained up-to-date calendars for executives.
- Prepared reports and presentations, utilizing various office software tools effectively.
- Assisted in organizing company events and logistics to enhance team engagement.
- Maintained inventory of office supplies and placed orders as needed for operations.
- Developed filing systems to improve document retrieval and maintain data organization.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
Certificate - Massage Therapy
Northcoast Medical Training Academy
04-2005
High School Diploma -
Stow-Munroe Falls High School
05-1998
Associate of Science - Sociology
University of Akron
Skills
- Patient scheduling
- HIPAA compliance
- Customer relationship management
- Office administration
- Data entry accuracy
- Attention to detail
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Data entry proficiency
- Patient scheduling expertise
- Conflict resolution techniques
- Interpersonal relationship building
- Critical thinking
- Professional telephone etiquette
- Patient confidentiality maintenance
- Mail distribution
- Cleaning and sanitizing
- Multitasking and organization
- Front desk management
Certification
- CDCA, June 2025
Personal Information
Education and Training
other,other,other
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
AS400
Credible
Timeline
Clinical Administrative Asistant
CHC
05.2025 - Current
In-Home Caregiver
Visiting Angels Home Care
09.2018 - 04.2025
Administrative Assistant
Akrochem
11.2011 - 05.2018
Certificate - Massage Therapy
Northcoast Medical Training Academy
High School Diploma -
Stow-Munroe Falls High School
Associate of Science - Sociology
University of Akron
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