Brandy Fajardo
Lemon Grove,CA
Summary
Dynamic Case Manager with extensive experience at PATH, excelling in individualized care planning and client advocacy. Proven ability to enhance client outcomes through effective communication and interdisciplinary collaboration. Skilled in assessment and referral, ensuring access to vital resources for vulnerable populations. Committed to fostering stability and self-sufficiency in clients. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager
PATH (People Assisting The Homeless)
San Diego, CA
07.2024 - Current
- Delivered intensive case management services for individuals experiencing homelessness, focusing on housing navigation and retention.
- Conducted comprehensive assessments to identify client needs and formulate individualized service plans.
- Assisted clients in securing benefits, employment opportunities, healthcare, and mental health resources.
- Collaborated with multidisciplinary teams and community providers to ensure coordinated care services.
- Maintained accurate documentation to meet program and funding requirements.
- Advocated for clients to support achievement of personal goals toward stability and self-sufficiency.
- Developed individualized care plans incorporating feedback from clients and their families.
SUD Counselor 1/Case Manager
Vista Hill Foundation BBHLP
01.2022 - 01.2023
- Completed and performed assessments of new clients to the program.
- Provided case management services to monitor and follow up with client progress in the treatment program.
- Provide quality clinical services and case management to assigned clients.
- Refer clients to appropriate services in the community as necessary and document referrals and outcomes.
- Perform intake assessments and complete all required documentation for services.
Behavior Health Technician / Client Care Coordinator/Discharge Planner for Health Care Services
Lighthouse Treatment Center
01.2020 - 01.2022
- Client focused, task driven to assist with medication updates and appointments; facilitated therapy appointments from outside providers and functioned as a correspondent for Kaiser calls.
- Facilitated groups sessions on recovery-based rehabilitation for substance abuse clients.
- Developed and coordinated discharged plans for rehabilitation stays and transportation.
Behavior Health Technician
Bridges to Life Detox and Recovery
01.2020 - 12.2020
- After conducting functional behavior assessments to identify reasons for client behavior, I generated intervention plans and executed treatment through direct care.
- I facilitated CBT, 12-Steps, Psycho education, Stress Management, and Processed Groups daily to assist clients in recovery.
- Managed daily medication for detox cliental.
Inside Sales Agent
Brokerage House Realtors
01.2019 - 01.2020
- Communicated with customers, making outbound calls to potential clients to upsell, and setup appointments with Real Estate Agents.
- Highly energized representative who exceeded daily goals and partnered with team to assure Agents understood the client’s needs and wants.
Billing Collections Manager
Higher Level Processing
01.2017 - 12.2018
- Reviewed billing and collections processes to determined ways to improve and streamline workflows.
- Monitored accounts receivables along with payables by reviewing customers’ accounts.
- Facilitated monthly meetings to discuss resolutions for non-payers.
- Continuously developed and implemented improvements to billing processes to reduce delinquency and maximize accuracy.
Education
Substance Use Disorder (SUD) Counselor - AOD Studies
San Diego City College
San Diego, CA01-2026
Life Coach -
New Skills Academy – Online
01.2020
Substance Use Disorder Registered Counselor (SUDRC) -
CADTP
01.2017
Certified Nursing Assistant -
Grossmont College
La Mesa, CA01.2008
CPR & First Aid Certified -
01.2008
Basic Life Support Certification -
01.2008
Skills
- Self-management
- Substance abuse counseling
- Individualized care planning
- Case management
- Client advocacy
- Assessment and referral
- Effective communication
- Team collaboration
- Client relationship management
- Resource allocation
- Stress management
- Court mandated reporting
- Health history documentation
- Active listening
- Case documentation
- Community resource navigation
- Interdisciplinary collaboration
- Records management
- Individualized counseling
- Documentation proficiency
- Time management
- Problem-solving strategies
- Multitasking and organization skills
- Email and telephone etiquette proficiency
- Vulnerable population awareness
- Care coordination strategies
- Conflict resolution techniques
- Positive attitude cultivation
- Goal setting methodologies
- Empathy and compassion practices
- Referral coordination expertise
- Critical thinking skills
- Discharge planning processes
- Treatment planning proficiency
- Microsoft Word proficiency
- Excel proficiency
- Leadership experience
Certification
- RADT Through CADTP Since 2018
References
References available upon request.
Timeline
Case Manager
PATH (People Assisting The Homeless)
07.2024 - Current
SUD Counselor 1/Case Manager
Vista Hill Foundation BBHLP
01.2022 - 01.2023
Behavior Health Technician / Client Care Coordinator/Discharge Planner for Health Care Services
Lighthouse Treatment Center
01.2020 - 01.2022
Behavior Health Technician
Bridges to Life Detox and Recovery
01.2020 - 12.2020
Inside Sales Agent
Brokerage House Realtors
01.2019 - 01.2020
Billing Collections Manager
Higher Level Processing
01.2017 - 12.2018
Substance Use Disorder (SUD) Counselor - AOD Studies
San Diego City College
Life Coach -
New Skills Academy – Online
Substance Use Disorder Registered Counselor (SUDRC) -
CADTP
Certified Nursing Assistant -
Grossmont College
CPR & First Aid Certified -
Basic Life Support Certification -
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