Brandy Federmann
Reno,NV
Summary
Dynamic office manager with strong skills in communication, time management, and customer relations. Proven track record in managing office operations and enhancing team collaboration.
Overview
13
13
years of professional experience
Work History
Office Manager
Just Lawns, Inc.
Anchorage, AK
10.2007 - 10.2011
- Managed daily office operations and maintained a productive work environment.
- Supported onboarding processes for new hires in administrative roles.
- Organized office events and meetings to enhance team collaboration.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures to streamline operations.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Assisted in recruiting, onboarding and training new employees.
Real Estate Agent
Keller Williams
Reno, Nevada
01.2003 - 09.2007
- Guided clients through property buying and selling processes.
- Conducted market research to analyze competitive listings and pricing trends, informing client decisions.
- Facilitated property showings and open houses for potential buyers.
- Developed strong client relationships to effectively address their real estate needs and preferences.
- Negotiated contracts between buyers and sellers to achieve favorable terms.
- Collaborated with mortgage brokers and inspectors during transactions.
- Assisted in marketing properties through online platforms and social media channels.
- Managed real estate transactions from initiation to closing.
- Executed targeted advertising, organized open houses, and utilized multiple listing services to maximize property visibility.
Scheduling Coordinator
Steve Robinson, DDS
Reno, Nevada
09.2001 - 01.2003
- Coordinated patient appointments and schedules for dental procedures, enhancing patient flow and reducing wait times.
- Maintained accurate patient records and regularly updated scheduling software to ensure seamless appointment management.
- Assisted in processing insurance claims and verifying patient coverage details.
- Optimized staff schedules and resources, facilitating efficient office operations and improving overall service delivery.
- Supported front office tasks, including answering phones and greeting patients warmly.
Hygiene Coordinator
Gentle Care Dental Center
Anchorage, Alaska
05.1998 - 08.2001
- Coordinated patient appointment schedules, optimizing daily operations in a busy dental practice.
- Managed patient records, ensuring accuracy in documentation of treatment plans for effective patient care.
- Communicated with patients regarding appointments, cancellations, and reminders.
- Assisted dental staff with daily operations and patient flow management.
- Collaborated with team members to address patient inquiries and concerns promptly.
- Maintained inventory of office supplies required for scheduling tasks efficiently.
- Developed scheduling strategies that streamlined processes, enhancing overall efficiency.
Education
Associate of Science -
Truckee Meadows Community College
Reno, NV05-2024
License in Esthetics - Esthetics
Metroasis Beauty School
Anchorage, AK05-2014
Skills
- Office administration
- Financial reporting
- Budget management
- Customer service
- Customer relations
- Team collaboration
- Time management
- Effective communication
Timeline
Office Manager
Just Lawns, Inc.
10.2007 - 10.2011
Real Estate Agent
Keller Williams
01.2003 - 09.2007
Scheduling Coordinator
Steve Robinson, DDS
09.2001 - 01.2003
Hygiene Coordinator
Gentle Care Dental Center
05.1998 - 08.2001
Associate of Science -
Truckee Meadows Community College
License in Esthetics - Esthetics
Metroasis Beauty School