Brandy Franklin
Killeen,TX
Summary
Dynamic General Manager with a proven track record in operations management, team building, and customer relations. Committed to enhancing service delivery and optimizing workflow through effective leadership and training.
Overview
8
8
years of professional experience
Work History
General Manager
Jack in the Box
Killeen, TX
06.2023 - 12.2024
- Managed daily operations to ensure efficient workflow and service delivery.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Evaluated team performance, providing feedback to enhance productivity and morale.
- Oversaw scheduling to align staffing levels with peak business hours effectively.
- Analyzed sales data to identify trends and adjust operational strategies accordingly.
- Ensured compliance with health and safety regulations, fostering a safe work environment.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Barista
Starbucks, Barista
Killeen, TX
10.2022 - 12.2022
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations to ensure operational efficiency.
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Educated customers on menu offerings and promotions to drive sales.
- Operated espresso machines and brewing equipment with precision.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Crew Member
Taco Bell
Killeen, TX
09.2022 - 11.2022
- Delivered exceptional customer service in high-volume environment, ensuring accurate order fulfillment.
- Operated kitchen equipment and managed food preparation to maintain quality standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
- Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
- Handled cash transactions accurately, contributing to daily financial reconciliation processes.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Caregiver
Outreach Health Services
Harker Heights, TX
03.2019 - 06.2022
- Provided compassionate care and support to clients with diverse needs, ensuring comfort and safety.
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Administered medications and monitored health conditions, maintaining accurate records of client progress.
- Developed personalized care plans in collaboration with healthcare professionals to address individual client goals.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Warehouse Worker
Amazon
Sacramento, CA
10.2017 - 01.2018
- Monitored inventory levels, ensuring timely restocking of supplies for production needs.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Inspected incoming materials for damage or discrepancies, maintaining inventory accuracy.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
Crew Member
Carl's Jr
Sacramento, CA
05.2017 - 10.2017
- Assisted in training new crew members on operational procedures and customer service protocols.
- Resolved customer complaints effectively, fostering positive dining experiences and repeat business.
- Participated in inventory management, monitoring stock levels to support supply chain efficiency.
- Collaborated with team members to complete orders.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
High School Diploma -
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Team leadership
- Customer relations
- Relationship building
- Customer relationship management
Timeline
General Manager
Jack in the Box
06.2023 - 12.2024
Barista
Starbucks, Barista
10.2022 - 12.2022
Crew Member
Taco Bell
09.2022 - 11.2022
Caregiver
Outreach Health Services
03.2019 - 06.2022
Warehouse Worker
Amazon
10.2017 - 01.2018
Crew Member
Carl's Jr
05.2017 - 10.2017