Brandy Garza
Prosper
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
EMT-B
CareFlite
Irving, TX
03.2025 - 04.2026
- Administered emergency medical care, ensuring patient safety and comfort during transport.
- Conducted thorough assessments to determine the nature and extent of patients' conditions.
- Trained new EMT personnel in emergency procedures and operational best practices.
- Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
Medical Receptionist / Medical Assistant
ANADEL Center
Frisco, TX
06.2021 - 04.2022
- Coordinated daily schedules, appointments, and workflow for a busy medical office
- Managed front desk operations including high-volume calls, patient intake, and documentation
- Ensured smooth communication between staff and clients to maintain efficient operations
- Quickly resolved scheduling conflicts and unexpected issues while maintaining a positive experience
- Processed insurance verifications and preauthorizations using clinic software, preventing billing denials at check-in.
- Checked patients' vitals and recorded findings in electronic charting system, improving clinic documentation accuracy.
Client Account Manager / Insurance Verification
SynergenX Health
Frisco, TX
09.2022 - 11.2023
- Coordinated daily schedules, appointments, and workflow for a busy medical office
- Managed high-volume client accounts, ensuring accurate coordination of services, billing, and documentation
- Acted as a liaison between clients, providers, and insurance companies to resolve issues efficiently
- Improved client satisfaction by providing timely follow-ups and clear communication
- Maintained detailed records and handled time-sensitive requests with accuracy and professionalism
- Validated insurance eligibility for incoming referrals using Availity and payer portals, reducing claim denials
- Processed prior authorization requests via fax and online portals, securing approvals before service dates
- Reviewed client benefit plans to identify coverage limits and communicated cost responsibilities to clients.
Operations Manager
GoPuff
05.2019 - 04.2020
- Oversaw daily operations including logistics, delivery coordination, and route optimization
- Improved operational efficiency by streamlining workflows and reducing delivery delays
- Managed and trained team members, ensuring high performance and customer satisfaction
- Identified and resolved operational challenges in real time to maintain service quality
Customer Service Representative
24-7 Intouch
05.2016 - 06.2018
- Delivered customer support via phone, email, and chat in a high-volume environment
- Resolved customer issues efficiently, maintaining high satisfaction and retention rates
- Demonstrated strong problem-solving skills and attention to detail
Education
High School Diploma -
Prosper High School
Prosper, TXSkills
- Front desk operations
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Insurance verification
- Patient relations
Certification
- EMT - Certified Emergency Medical Technician-Basic
Languages
English
Spanish
Timeline
EMT-B
CareFlite
03.2025 - 04.2026
Client Account Manager / Insurance Verification
SynergenX Health
09.2022 - 11.2023
Medical Receptionist / Medical Assistant
ANADEL Center
06.2021 - 04.2022
Operations Manager
GoPuff
05.2019 - 04.2020
Customer Service Representative
24-7 Intouch
05.2016 - 06.2018
High School Diploma -
Prosper High School