Brandy Green
PHOENIX,AZ
Summary
Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Recognized for reliability and adaptability, demonstrating a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Universal Banker
First Credit Union
05.2022 - Current
- Provide account services to members by completing account transactions, receiving deposits and loan payments, cashing checks, recording night and mail deposits
- Maintain member confidence and protect bank operations by keeping important information confidential and following all regulations
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Assistant Manager
Five Below
07.2020 - 04.2022
- Hiring and training sales associates
- Monitoring, stocking, and ordering inventory
- Ensuring the store meets its goals of efficiency with sales and monthly fundraisers
- Perform monthly duties such as alarm checks, file bank deposit receipts, and plan monthly tasks/deadlines on the calendar.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Call Center Representative
Consumer Cellular
01.2020 - 07.2020
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Assistant Manager
Melrose Family Fashions
11.2018 - 01.2020
- Defined clear targets and objectives and communicated to other team members.
- Drop off bank deposits and maintain records of receipts
- Ensuring the store meets its goals of efficiency.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Skills
- Product Sales
- Communication
- Attention to Detail
- Organized
- Problem Solving
- Adaptability
Timeline
Universal Banker
First Credit Union
05.2022 - Current
Assistant Manager
Five Below
07.2020 - 04.2022
Call Center Representative
Consumer Cellular
01.2020 - 07.2020
Assistant Manager
Melrose Family Fashions
11.2018 - 01.2020
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