Brandy Griggs
Newnan,GA
Summary
Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Client Relations and Service Satisfaction. Highly valued and respected for expertise and keen insight in negotiating policy, developing and implementing strategic plans, and obtaining desired results. Proficient in job execution and proven track record of success in compliance, process improvement and leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavior Technician
Pathways Community Services
Newnan, GA
12.2017 - 11.2023
- security solutions.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Facilitated group sessions to teach clients positive coping strategies.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Monitored patient behavior and immediately reported changes to supervising physician.
Intake Clerk
Clayton County Sheriff's Office
02.2021 - 08.2021
- Maintained strict confidentiality standards with sensitive information in compliance with federal and state regulations.
- Managed warrant tracking system, enabling officers to execute arrests promptly and effectively.
- Collaborated with department personnel to ensure accurate and timely dissemination of information.
- Completed intake assessment forms and filed detainee chart.
- Answered phone calls and provided information to family in regards of bonding.
- Assisted clients in completing necessary forms, providing clear explanations of required documentation and procedures.
Correctional Officer
Georgia Diagnostic Prison/SMU
Jackson, GA
02.2020 - 10.2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Experience in maximum facility, maximum unit control room, protective custody unit, minimum and medium security.
- Handled incident reports and crisis involving inmates through use of effective oral communication skill
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, hospitals, and recreation.
Control Room Operator
D&H Distributing
09.2018 - 03.2020
- Reads specifications and modified procedures, releases and prioritizes orders by container, aisle, and or zones.
- Identifies and troubleshoots process equipment, process problems and works towards solutions.
- Observed operation of equipment to ensure continuity of flow, safety, and efficient operation, and to detect malfunctions.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
- Reported complex issues and conditions to management for specialized diagnosis and repair.
Case Manager
State Of Georgia -DFCS
09.2017 - 09.2018
- Cultivated and nurtured positive, productive relationships with clients, families, health team members, and community providers to promote effective coordination of resources.
- Developed an overall plan of intervention to maintain positive open and respectful communication with clients, families and other involved persons.
- Responsible for clerical detail, documentation, charting notes and researching resources, analyzed, organized, planned, scheduled and coordinated care with other parties involved.
- Collaborated with Child Protective Services, schools, shelters, and other community resources to provide resources to help clients achieve goals.
Lockbox Specialist
Bank Of America
08.2016 - 09.2017
- Completed all reports as required accurately and timely, serves as a work coordinator for a small team of LockboxManagement support staff.
- Responsible for the quality and completion of own work, helped develop and contributed to the achievement of team objectives.
- Assisted with on-the-job training and ensured all staff are fully trained.
- Utilized various reconciliation methods to ensure accuracy in payment postings, validating transaction details against bank statements or other financial records.
Education
Associate Of Science - Criminal Justice
Georgia Military College
Associate - Accounting
Memphis Job Corps
Skills
- Attention to Detail
- Incident Response
- Network Security Management
- Disaster Recovery Planning
- Service Calls
- Problem Solving
- Customer service
- Administrative
- Critical thinker
- Leadership
- Data entry
- Confidential correspondence
Certification
- Certified Notary
- Certified Payroll Clerk
Timeline
Intake Clerk
Clayton County Sheriff's Office
02.2021 - 08.2021
Correctional Officer
Georgia Diagnostic Prison/SMU
02.2020 - 10.2020
Control Room Operator
D&H Distributing
09.2018 - 03.2020
Behavior Technician
Pathways Community Services
12.2017 - 11.2023
Case Manager
State Of Georgia -DFCS
09.2017 - 09.2018
Lockbox Specialist
Bank Of America
08.2016 - 09.2017
Associate Of Science - Criminal Justice
Georgia Military College
Associate - Accounting
Memphis Job Corps