Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Brandy Hanks

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Lead Mental Health AssociateFraud Credit AnalystResidential Support StaffCourt Appointed Volunteer Court Visitor

Work Type

Full TimePart TimeContract WorkSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Seguin, TX
Open to relocation: No

Salary Range

$20/hr - $30/hr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offPersonal development programsTeam Building / Company RetreatsPaid sick leave401k match

Summary

Detail-oriented professional experienced in coordinating behavioral support for clients. Skilled in maintaining accurate documentation, conducting assessments, and facilitating client follow-ups. Proven ability to deliver exceptional customer service while ensuring confidentiality and compliance.

Overview

10
10
years of professional experience

Work History

Lead Mental Health Associate

San Marcos Treatment Center
03.2022 - Current
  • Facilitated therapeutic activities for youth in residential treatment settings, fostering engagement and progress.
  • Documented and collected data on high-risk patients to inform treatment plans and ensure continuity of care.
  • Ensured client safety and well-being during daily activities and routines, contributing to a supportive environment.

Fraud Credit Analyst

CBE Companies
04.2018 - 03.2022
  • Identified and flagged fraudulent transactions to prevent financial losses.
  • Applied appropriate credits for fraudulent transactions to maintain client trust.
  • Conducted thorough follow-up activities to resolve client concerns and enhance satisfaction.
  • Resolved disputes by negotiating payment plans, enhancing customer relationships and ensuring payment recovery.
  • Managed individual accounts, tracking status at 30, 60, 90, and 120+ days to ensure timely follow-up and customer satisfaction.

Residential Support Staff

Daybreak Community Services, Inc.
05.2016 - 04.2018
  • Assisted individuals with daily living activities and personal care routines to promote independence.
  • Recorded daily activities and progress of each individual to track development and ensure tailored support.
  • Facilitated community outings and recreational activities for residents.

Court Appointed Volunteer Court Visitor

Travis County Probate Court
01.2016 - 08.2016
  • Scheduled and conducted home wellness visits to assess client well-being.
  • Inspected clients' physical conditions and home environments to identify needs and ensure safety.
  • Managed time to complete visits and reports within established deadlines.

Education

Bachelor’s of Science - Psychology

Texas State University
San Marcos, TX
05-2016

Skills

  • Case management
  • Patient documentation
  • Data collection
  • Patient observation
  • Therapeutic communication
  • Attention to detail

Timeline

Lead Mental Health Associate

San Marcos Treatment Center
03.2022 - Current

Fraud Credit Analyst

CBE Companies
04.2018 - 03.2022

Residential Support Staff

Daybreak Community Services, Inc.
05.2016 - 04.2018

Court Appointed Volunteer Court Visitor

Travis County Probate Court
01.2016 - 08.2016

Bachelor’s of Science - Psychology

Texas State University

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Brandy Hanks