BRANDY HARTLEY

• Created detailed product roadmaps that successfully aligned with business goals and catered to customer needs.
• Gathered customer feedback and analyzed responses to develop new processes.
• Managed budgets and tracked progress against timelines.

Tixr, Inc.

May 2022 - December 2023 Product Manager

• Designed the Event Reservation Details report that shows the status of orders created allowing batches of orders to be sent directly to fans with a link taking them into the Checkout workflow. This resulted in many happy customers. Client partners may review, revise, and download all orders across the order batches while respecting applied filter options.
• Connected with experts when researching the sales process around season ticketing features for sports and performing arts, including group sales, ticket exchanges, and suite/premium sales for arenas and stadiums.

• Co-created the Schedulicity Product Development Lifecycle and defined expected proficiencies for Product Manager levels from Jr to Lead PMs with other managers.
• Prioritized and shipped new features for the Waitlist for Services product based on user feedback collected by our CX team, in focus groups, and through surveys.
• Launched V1 Service Waitlist product for business-side users in November 2020. After 3 months of OKR tracking, the product met or exceeded all but one of the associated KPIs for adoption.
• Launched V2 Service Waitlist in February 2021, so B2C consumers may create waitlist requests. After 3 months of tracking, the Consumer waitlist request adoption exceeded the KPI by 200% with a decrease of 33% for business-created waitlist requests.