Brandy Hartman
Harrisburg,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Virtual Customer Service Representative
Transcom Telecommunications
Harrisburg, PA
07.2020 - Current
- Troubleshot and resolved technical IOS and OS issues and concerns for customers.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Carried out day-day-day duties accurately and efficiently.
- Multitasking working with many windows open while communicating with caller effectively.
CurrentOffice Coordinator
America's Best Contacts & Eyeglasses
Harrisburg, PA
08.2019 - 03.2020
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
- Greeted customers and offered them assistance where possible.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Tech assisting when needed.
Virtual Customer Service Representative
NexRep
Portland, ME
11.2018 - 08.2019
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Collaborated with colleagues to discuss market information and strategies.
- Answering inbound calls/email and text questions and comments of clients.
- Exceeded hourly CPH of 12 to an average of 17CPH daily.
- Employee of the month February and March 2018 H.
Education
Diploma - undefined
West Perry High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Word, Excel, Slak, Five9EmailFilingPhone
Customer and client relations
Social media knowledge
Multi-line phone proficiency
Office management
Creative problem solving
Technical Support
Good listening skills
Quote
Pick a job you love and never work a day in your life
Timeline
Virtual Customer Service Representative
Transcom Telecommunications
07.2020 - Current
CurrentOffice Coordinator
America's Best Contacts & Eyeglasses
08.2019 - 03.2020
Virtual Customer Service Representative
NexRep
11.2018 - 08.2019
Diploma - undefined
West Perry High School