Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
AssistantManager
Brandy Hartman

Brandy Hartman

Harrisburg,PA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Virtual Customer Service Representative

Transcom Telecommunications
Harrisburg, PA
07.2020 - Current
  • Troubleshot and resolved technical IOS and OS issues and concerns for customers.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Carried out day-day-day duties accurately and efficiently.
  • Multitasking working with many windows open while communicating with caller effectively.

CurrentOffice Coordinator

America's Best Contacts & Eyeglasses
Harrisburg, PA
08.2019 - 03.2020
  • Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
  • Greeted customers and offered them assistance where possible.
  • Effectively communicated with other employees and upper management to ensure complete care of customers.
  • Acknowledged customer issues and resolved their problems quickly and efficiently.
  • Tech assisting when needed.

Virtual Customer Service Representative

NexRep
Portland, ME
11.2018 - 08.2019
  • Assisted clients in understanding their available options and helped them select the right service plans for their needs.
  • Collaborated with colleagues to discuss market information and strategies.
  • Answering inbound calls/email and text questions and comments of clients.
  • Exceeded hourly CPH of 12 to an average of 17CPH daily.
  • Employee of the month February and March 2018 H.

Education

Diploma - undefined

West Perry High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Word, Excel, Slak, Five9undefined

Quote

Pick a job you love and never work a day in your life

Timeline

Virtual Customer Service Representative

Transcom Telecommunications
07.2020 - Current

CurrentOffice Coordinator

America's Best Contacts & Eyeglasses
08.2019 - 03.2020

Virtual Customer Service Representative

NexRep
11.2018 - 08.2019

Diploma - undefined

West Perry High School

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Brandy Hartman