Wilkes Central High School
Ashley Nichols
NORTH WILKESBORO,NC
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Education
Skills
Word processing
Timeline
Virtual Customer Service Representative
Land's
01.2023 - Current
Medical Data Entry Specialist
Rowan Psychiatric
12.2021 - Current
Medical Data Analyst
Project Lazarus
03.2020 - 08.2021
Medical Data Entry Specialist
Daymark Recovery Services
02.2019 - 09.2019
Office Administrative Assistant
Acadia Healthcare
05.2015 - 02.2019
Customer Service Representative
Lowes
06.2012 - 05.2015
Wilkes Central High School
Work History
Virtual Customer Service Representative
Land's
01.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction
- Assisted customers with product inquiries and guided them to desired products
- Resolved customer complaints and concerns in a timely and satisfactory manner.
Medical Data Entry Specialist
Rowan Psychiatric
12.2021 - Current
- Compared transcribed data with source document to detect and correct errors.
- Updated and maintained customer information, documents and records.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Medical Data Analyst
Project Lazarus
03.2020 - 08.2021
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Performed regular quality and validation assessments on patient data to verify accuracy.
Medical Data Entry Specialist
Daymark Recovery Services
02.2019 - 09.2019
- Updated and maintained customer information, documents and records.
- Compared transcribed data with source document to detect and correct errors.
- Managed and organized documents for data entry tasks.
Office Administrative Assistant
Acadia Healthcare
05.2015 - 02.2019
- Welcomed guests, issued passes and took incoming phone calls at reception
- Entered information onto digital systems to maintain data quality and accuracy
- Supported workflow of daily administrative tasks to achieve targets and deadlines.
Customer Service Representative
Lowes
06.2012 - 05.2015
- Enhanced customer satisfaction with fast, knowledgeable service
- Delivered fast and friendly service to handle questions and service complaints
- Handled customer inquiries, payments and service requests.
Overview
11
11
years of professional experience