Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mechelle Williams

Killeen,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Virtual Customer Service Representative

Amazon
Killeen, TX
04.2022 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

IT Support Specialist

Samsung Service Center
03.2020 - 05.2022
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Answered questions and provided information to customers about new software or hardware.
  • Offered new customers training to reduce frustration and improve customer satisfaction.

Customer Service Specialist

Landslide Political
02.2019 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Bachelor of Science - Cybersecurity And Assurance

Western Governors University
Salt Lake City, UT
03.2018

Skills

  • Order Processing
  • Data Accuracy
  • Invoice Preparation and Processing
  • Customer Service and Assistance
  • Type 40wpm
  • Online Systems
  • Critical Thinking
  • Inbound Customer Calls
  • Intuit QuickBooks
  • Call Connections
  • Web Portals
  • Brand Awareness

Certification

Administrative Support


Comptia A+


Timeline

Virtual Customer Service Representative

Amazon
04.2022 - 06.2023

IT Support Specialist

Samsung Service Center
03.2020 - 05.2022

Customer Service Specialist

Landslide Political
02.2019 - 03.2020

Bachelor of Science - Cybersecurity And Assurance

Western Governors University

Similar Profiles

CREATE PROFILE
Mechelle Williams