Brandy Heffner
Lithonia,US
Summary
Accomplished Clinical Counselor with a proven track record, enhancing client satisfaction through evidence-based practices and exceptional communication skills. Proficient in data collection and progress monitoring, significantly improving treatment outcomes. Skilled in teamwork and implementing community programs, demonstrating a strong commitment to comprehensive care and client success. Equipped with strong problem-solving abilities and a willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Clinical Substance Abuse Counselor
Behavioral Health Group
12.2023 - Current
- Establish trusting relationships with clients, creating an open dialogue about their experiences and challenges while coordinating care with other professionals to provide clients with comprehensive support.
- Use clinical knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Conduct regular evaluations of program effectiveness, making adjustments as needed to optimize client outcomes.
- Provide crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.
- Maintaine accurate documentation of client progress, facilitating informed decision-making within the treatment team.
Clinical Therapist
Vertava Health
09.2018 - 07.2024
- Delivered quality, comprehensive and well-integrated clinical services in alignment with patient needs.
- Coordinated care with primary healthcare providers for seamless integration of mental health services into overall patient wellness plans.
- Prepared and maintained comprehensive progress reports for review by various parties.
Family Focused Solutions Counselor
Behavioral Health Initiatives
04.2020 - 07.2022
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Consumer Housing Specialist
Behavioral Health Initiatives
02.2015 - 08.2018
- Researched, evaluated and built a comprehensive information collection database and updated website with this information.
- Provided in-service training to consumers on the Recovery Within Reach website, informed consumers of housing options, rights and access.
- Distributed database of housing resources, housing options and community housing development programs which will identify current needs and issues to aid in the process of developing solutions.
Support Broker
Public Partnerships LLC
08.2013 - 12.2014
- Assisted state agency representatives in marketing CHOICES to prospective participants, family members, representatives, service providers, and others through development, revision and distribution of program materials, and through individual and group presentations, home visits and telephone contacts.
- Explained the role and responsibilities of PPL in providing Support Broker services to members/ representatives, including the responsibility of assisting with the enrollment process, monitoring worker performance and interfacing with the member’s care coordinator to meet the needs of the member related to Consumer Direction.
- Reported and responded to all simple and critical incidents, including incidents involving members/workers to all required agencies.
Crisis Assessor
Alliance HealthCare Services
12.2011 - 08.2013
- Conducted telephone crisis assessment of callers to determine appropriate crisis response.
- Arranged for admission to inpatient facilities, CSU, Crisis Respite, residential treatment facilities, etc.
- Completed required pre-certifications with the individual’s insurance company for these admissions.
- Recorded caller and response information in the Center’s database
Education
Master of Arts - Community Counseling
Argosy University,
Atlanta, United States06.2011
Bachelor of Science - Psychology
Tennessee State University
Nashville, United States06.2006
Skills
- Data Collection and Entry
- Crisis Intervention
- Community Relations
- Interpersonal Skills
- Evidence Based Practices
- Mental Illness & Co-Occurring Disorders
- Teamwork and Collaboration
- Problem-solving abilities
- Progress Monitoring
- Effective Communication
- Microsoft Office
- Training and Development
Qualifications
Licensure Track for LPC-MHSP to be completed within 1 year.
National Counselor Exam- Passed August 2023.
Certification
Contemporary Theory in Addictive Behavior
Quote
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
Maya Angelou
Timeline
Clinical Substance Abuse Counselor
Behavioral Health Group
12.2023 - Current
Family Focused Solutions Counselor
Behavioral Health Initiatives
04.2020 - 07.2022
Clinical Therapist
Vertava Health
09.2018 - 07.2024
Consumer Housing Specialist
Behavioral Health Initiatives
02.2015 - 08.2018
Support Broker
Public Partnerships LLC
08.2013 - 12.2014
Crisis Assessor
Alliance HealthCare Services
12.2011 - 08.2013
Master of Arts - Community Counseling
Argosy University,
Bachelor of Science - Psychology
Tennessee State University
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