SHEA COPELAND
Lithonia,US
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Operations
Broad-Light
02.2019 - Current
- Provide organizational leadership and planning for construction and telecom projects
- Lead team in operational readiness, preparation and determined capacity to execute
- Manage bid on fiber optic network design, repair, and maintenance
- Vet subcontractors per Scope of Work
- Maintain training credentials
- Secure permits from city and county public works offices.
Licensed Real Estate Agent
KELLER WILLIAMS
02.2018 - Current
- Research, analyze, procure the acquisition of real estate utilizing the latest technology
- Lead generation, contract management, strong negotiation skills
- Negotiate contracts and special stipulations
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Excellent customer service, exemplary writing and verbal communication skills
- Top 10% Sales and Gross Commission Income, year over year.
- Compiled strong book of business with database of over 4000 leads as and individual agent
- Mentor other agent in one-on-one coaching and group coaching sessions
- Achieved capped status yearly, closed volume of $1.8 million within 60 days of production, earning 100% compensation, eliminating Broker split
Substitute Teacher
GWINNETT COUNTY SCHOOLS
08.2017 - 01.2019
- Assist with conducting lessons in the absence of lead teacher
- Skilled in classroom management for gaining students interest and respect
- Daily communication with other teachers and administrators.
Solutions Engineer
RICOH
07.2004 - 02.2016
- Implementation support for diverse global enterprise environments
- Maintain compliance based on support plans, scope of work and case studies
- Write scope of work documents for compatibility and implementation
- Escalation point for high visibility cases; application and connectivity
- Ensure compliance with service level agreement for each client engagement
- Excellent translation of case status, resources needed plus the requirements for time on task, including advising appropriate stakeholders in a timely manner.
- Managed approximately 25 incoming calls in the level 2 support center to resolve issues for field engineers
- Monitored and logged the email inbox for support requests. Response time within 10 minutes and not to exceed one business day.
- Averaged a 90% call completion rate without escalation.
Technical Trainer
OMNITECH INSTITUTE
10.2000 - 10.2003
- Enthusiastically taught Cisco certification course work
- Students obtained 95% exam pass ratio
- Responsible for over 50 students entering Information Technology industry
- OSI Networking Model, TCP/IP connectivity, A+ Network+, Security+
- Intensive coverage of troubleshooting, and networking protocols
- Developed lesson plans for daytime, evening, and weekend courses
- Guided students through labs, coursework, study groups and test prep.
Project Manager
WORLDCOM
03.2000 - 03.2003
- Managed budget and fiber network build of Southeast region for 5 states.
- Obtaining project requirements, monitoring installs, and node terminations
- Managed budgets, vendor engagements
- Directly impact fiber network and infrastructure for city of Atlanta and the region
- Hosted Request for Bid campaigns and approved general contractor selections
- Set metrics based on scope of project: schedules, timelines, dependencies
- Confer with Operations Manager and Vice President of Construction daily
- Secured permits from various city, state, county and federal public works government entities for street cuts, new conduit, right of way, and building entry
- Create and supervise testing plan to ensure complete transmission of light through fiber, isolating breaks in signal transmission, deploy crews to repair breaks in the fiber line or conduit.
Education
Systems Engineer - Systems Engineering
Omnitech Institute
Atlanta, GA10.2003
Bachelor of Arts - Psychology
University of Wisconsin-Whitewater
Whitewater, Wisconsin05.1994
Skills
- Excellent Writer
- Leadership training
- Operational Efficiency
- Capital Spending
- Process Improvements
- Resource Allocation
- Process Improvement
Certification
Licensed Georgia Real Estate Agent
Dekalb Board of Realtors
Organizations
- Love You Moore Show - Production Assistant
- Kares4Kids - Ambassador
- The Kings Table - Volunteer
- BWHI - Volunteer - Brand Ambassador
- Toastmasters of North Atlanta
Timeline
Director of Operations
Broad-Light
02.2019 - Current
Licensed Real Estate Agent
KELLER WILLIAMS
02.2018 - Current
Substitute Teacher
GWINNETT COUNTY SCHOOLS
08.2017 - 01.2019
Solutions Engineer
RICOH
07.2004 - 02.2016
Technical Trainer
OMNITECH INSTITUTE
10.2000 - 10.2003
Project Manager
WORLDCOM
03.2000 - 03.2003
Systems Engineer - Systems Engineering
Omnitech Institute
Bachelor of Arts - Psychology
University of Wisconsin-Whitewater
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