Tiffany Smith

Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate i introductions to bakers.

Complete operational activities while minimizing risks under established policies.

Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.

Support the Branch Manager in operational tasks and scheduling.

Resolve issues related to daily operations of the teller line, under direction of regional banking management.

Support customers and employees in resolving or escalating concerns or complaints.

Receive guidance from manager and exercise judgment within defined policies and procedures.

Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.

Knowledge and understanding of retail compliance control, risk management, and loss prevention.

Motivate other to achieve full potential and meet established business objectives.

Well organized, independent and able to prioritize in a fast-passed environment.

• Improved branch efficiency by streamlining processes and procedures for daily operations.
• Prepared project documentation for branch teams.
• Coordinated staff scheduling, ensuring adequate coverage during peak hours and holidays.
• Mentored junior staff members, contributing to their professional growth within the company substantially.

• Maintained confidentiality of bank records and client information.
• Built and maintained client relationships through quality, personalized interactions.
• Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
• Help customers select products that best fit their personal needs.
• Perform foreign currency transactions
• Perform customer cash transactions
• Assist tellers with customer transactions, to help minimize risk.
• Override teller transactions
• Stay up to date on policy and procedures
• Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
• Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
• Trained employees on cash drawer operation.
• Resolved problems or discrepancies concerning customers' accounts.

• Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
• Balanced bank's vault of daily cash for withdrawals and deposits.
• Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
• Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
• Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
• Reduced errors by double checking transactions.
• Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
• Received mortgage and other loan payments, verifying payment dates and amounts due.
• Performed special services for customers, ordering bank cards and checks.
• Training in retention
• Complete monthly cash line audits
• Override teller transactions
• Monitor all teller cash lines to minimize risk and lost for the branch
• Stay updated on policy and procedures
• Handle cash transactions, balance cash draw

• Handled sensitive employee and company information with highest level of confidentiality and discretion.
• Worked with management to create performance measurement, employee development and employee compensation strategies.
• Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
• Recruited new employees and built relationships, driving visibility.
• Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
• Identified operational weaknesses to improve or innovate people, programs and processes.
• Answer customers questions and address problems and complaints in person and via phone
• Oversee 10 or less crew members
• Conducted crew meetings each month
• Counted registers, enter daily sales and goals into isp.
• Hosted hiring events for company
• Generated weekly crew schedules.

• Handled customer cash transactions
• Built rapport with each customer
• Use SHINE method with each customer
• Use my resources to develop more skills in my role and for future roles
• Stayed updated on policy and procedures