Ashley Quam
Willmar,United States
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.
Overview
16
16
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
Willmar, MN
05.2024 - Current
- Provided support to branch staff on operational matters.
- Trained new branch personnel on operational processes and procedures.
- Ensured that all documents are properly filed according to company policies and procedures.
- Handled incoming calls from customers seeking assistance or information about services offered by the bank.
Teller
Wells Fargo
Willmar, Minnesota
11.2021 - 05.2024
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Teller
Heritage Bank
Willmar, Minnesota
04.2018 - 10.2020
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
General Manager
CherryBerry Frozen Yogurt Bar
Willmar, Minnesota
08.2016 - 04.2017
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Customer Service Specialist
Best Buy
Willmar, Minnesota
08.2014 - 10.2016
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Described product highlights and benefits to help guide purchasing decisions.
Assistant Manager
Carmike Cinemas
Willmar, Minnesota
05.2008 - 08.2014
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Education
No Degree - Massage Therapy
Ridgewater College
Skills
- Cash Drawer Reconciliation
- Customer Relations
- Scheduling and Coordinating
- Hospitality and Professionalism
- Policy and Procedure Adherence
- Team Cooperation
- Banking Product Knowledge
- Confidentiality and Discretion
- Transaction processing accuracy
References
References available upon request.
Timeline
Branch Operations Coordinator
Wells Fargo
05.2024 - Current
Teller
Wells Fargo
11.2021 - 05.2024
Teller
Heritage Bank
04.2018 - 10.2020
General Manager
CherryBerry Frozen Yogurt Bar
08.2016 - 04.2017
Customer Service Specialist
Best Buy
08.2014 - 10.2016
Assistant Manager
Carmike Cinemas
05.2008 - 08.2014
No Degree - Massage Therapy
Ridgewater College