Kristina Marie Alvarez
Branch Operations Coordinator
Houston,TX
Summary
Experienced professional with over 20 years of sales and customer service expertise, complemented by 6.5 years in the banking industry. Demonstrated proficiency in loss prevention, compliance monitoring, and risk management. Recognized for fostering collaboration and achieving outcomes in a team-oriented environment, particularly in the development of effective fraud prevention strategies and ensuring regulatory compliance. Proven track record of prioritizing team collaboration, adapting to dynamic requirements, and consistently delivering results. Highly regarded for strong work ethic, dependability, problem-solving capabilities, and a customer-centric approach.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Branch Operations Coordinator
Wells Fargo Bank, N.A.
03.2024 - 03.2025
- Conducted regular audits to ensure compliance with company policies and industry regulations
- Organized office operations and procedures
- Enhanced customer satisfaction through effective communication and prompt resolution of issues
- Assisted the branch manager with staff scheduling, ensuring adequate coverage during peak hours and upcoming holidays
- Increased referrals to Bankers from 14 to 25 referrals per month
- Supported customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Processed routine to moderately complex transactions, operational, and customer support tasks efficiently through knowledge of bank procedures and products and partners across the organization
- Motivated diverse team to achieve full potential and meet established business objectives
- Resolved issues related to the daily operations of the teller line by providing strong customer service skills, listening, eliciting information, and comprehending customer issues
- Performed detailed reviews and approvals of financial transactions to detect potential fraud, ensuring adherence to regulatory requirements
Part Time Cashier
Central Market HEB
10.2021 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bank Teller
Wells Fargo Bank, N.A.
10.2018 - 03.2024
- Filed UAR, SAR, and Elderly Financial Abuse reports to document and address fraudulent activity effectively
- Assess customer needs and go the extra mile to build trust relationships, customer loyalty, and satisfaction
- Accuracy in data entry to make sure correct deposits and withdrawals are processed on customer's accounts
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance
- Identified sales opportunities and referred customers to branch partners in financial services
- Managed high-volume transactions with manual and machine-driven approaches during peak hours while maintaining attention to detail, ensuring seamless customer experience and balanced drawer
- Maintained in-depth knowledge of bank products and services, providing appropriate customer recommendations, and enhancing customer satisfaction rates by 90%
- Performed risk assessments on routine bank transactions, identifying and addressing potential fraud, and ensuring compliance with regulatory requirements
- Coached new tellers on fraud prevention techniques, reducing risk and increasing team awareness of loss prevention protocols, leading to a 15% decrease in fraudulent activities
Retail Store Supervisor
SMART COMMUNICATIONS INC
03.2004 - 08.2014
- Conducted regular audits to ensure compliance with company policies and industry regulations
- Organized office operations and procedures
- Enhanced customer satisfaction through effective communication and prompt resolution of issues
- Assisted the branch manager with staff scheduling, ensuring adequate coverage during peak hours and upcoming holidays
- Increased referrals to Bankers from 14 to 25 referrals per month
- Supported customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Processed routine to moderately complex transactions, operational, and customer support tasks efficiently through knowledge of bank procedures and products and partners across the organization
- Motivated diverse team to achieve full potential and meet established business objectives
- Resolved issues related to the daily operations of the teller line by providing strong customer service skills, listening, eliciting information, and comprehending customer issues
- Performed detailed reviews and approvals of financial transactions to detect potential fraud, ensuring adherence to regulatory requirements
Education
Bachelor of Science - Commerce, Hospitality Management
University of St. La Salle
03.2004
Skills
- Fraud Detection and Risk Assessment
- Analytical thinking
- Team Collaboration and Communication
- Sales and Customer Service
- Accuracy and attention to details
- Organization and Prioritization
- Self-motivated
- Initiative
- Excellent time management skills
- Multitasking
- Cash management
- Regulatory Compliance and Research
- Work Ethic
- Digital Literacy
Certification
- Certified Notary Public, Texas, 11/07/28
- Certified Transaction Monitoring Associate (ACAMS), self-study
Languages
Tagalog
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balancePaid time offCompany Culture401k matchHealthcare benefitsAccomplishments
- Repeatedly received recognition from superiors for excellence in service.
Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Branch Operations Coordinator
Wells Fargo Bank, N.A.
03.2024 - 03.2025
Part Time Cashier
Central Market HEB
10.2021 - 10.2024
Bank Teller
Wells Fargo Bank, N.A.
10.2018 - 03.2024
Retail Store Supervisor
SMART COMMUNICATIONS INC
03.2004 - 08.2014
Bachelor of Science - Commerce, Hospitality Management
University of St. La Salle
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