Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Henry

Hanford,CA

Summary

Driven leader with a proven track record at Ulta Beauty Inc., adept in Education Facilitation and Leadership Development. Excelled in elevating salon professionals' skills, driving top-line sales growth, and fostering a culture of accountability. Achieved significant improvements in service sales and customer satisfaction through strategic selling and effective team training.

Overview

6
6
years of professional experience

Work History

Services District Educator

Ulta Beauty Inc.
04.2021 - Current


  • Identify training needs by partnering with the services training team and implement programs to train salon professionals on all service behaviors, techniques and initiatives.
  • Travel to district stores to evaluate and elevate behind-the-chair progress and business building behaviors for stylists.
  • Elevate store leadership through regular store visits and teaching best practices that promote sales growth and drive a positive guest experience.
  • Evaluate technical and behavioral interviews for stylists, skin care professionals, and arch experts in the district.
  • Serve as a support partner to the Experience Managers (EM), Field Business Leader (FBL) and District Manager (DM).
  • Lead the execution of technical and business training strategies, including networking and recruiting strategies within the district.
  • Manage the district training calendar, all class preparations and communications.


Experience Manager

Ulta Beauty Inc.
10.2019 - 04.2021
  • Drive company profitability through operational excellence, top-line sales growth and expense control.
  • Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
  • Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store.
  • Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
  • Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
  • Utilize company programs, tools, and resources to drive store improvements.
  • Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store.

General Manager

Ulta Beauty Inc.
07.2018 - 10.2019
  • Promote a culture of accountability to meet or exceed Ulta Beauty’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink.
  • Drive company profitability through operational excellence, top-line sales growth, and expense control.
  • Leverage store forecast and payroll budgets to support with store scheduling needs to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
  • Attract, hire, and retain a diverse team of top talent, and efficiently address any staffing needs and open positions for the store.
  • Lead all aspects of manager and associate development including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
  • Model a culture of open communication by sharing enterprise strategy with direct reports and creating goals in alignment with Ulta Beauty’s goals for their store.
  • Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction.

Education

Cosmetology

Lawrence & Co. College of Cosmetology
Hanford, CA
02.2008

High School Diploma -

Permian High School
Odessa, TX
05.2006

Skills

  • Education Facilitation
  • Redken Certified Colorist
  • Store operations
  • Team Training
  • Strategic selling
  • Leadership Development
  • Goal Setting
  • Customer Service

Timeline

Services District Educator

Ulta Beauty Inc.
04.2021 - Current

Experience Manager

Ulta Beauty Inc.
10.2019 - 04.2021

General Manager

Ulta Beauty Inc.
07.2018 - 10.2019

Cosmetology

Lawrence & Co. College of Cosmetology

High School Diploma -

Permian High School

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Brandy Henry