Brandy Holmes
Corona,CA
Summary
Proven hospitality professional with extensive experience in enhancing guest engagement and streamlining operations, notably at TGI Fridays. Excelled in beverage preparation and POS operation, boosting service efficiency. Demonstrated strong work ethic and team support, significantly improving customer satisfaction and repeat business.
Overview
13
13
years of professional experience
Work History
Server
TGI Fridays
02.2022 - 11.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Associate Manager
TGI Fridays
05.2023 - 10.2024
- Oversaw training and onboarding process for all newly hired employees within Name of Department.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Server
Thornton Winery
03.2018 - 05.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/ Bartender
Chili's Bar and Grill
01.2012 - 03.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
Diploma - General Studies
Centennial HS
Corona, CASkills
- Guest Engagement
- Hospitality service expertise
- Strong Work Ethic
- Point of sale operation
- Team member support
- Beverage Preparation
Timeline
Associate Manager
TGI Fridays
05.2023 - 10.2024
Server
TGI Fridays
02.2022 - 11.2024
Server
Thornton Winery
03.2018 - 05.2020
Server/ Bartender
Chili's Bar and Grill
01.2012 - 03.2020
Diploma - General Studies
Centennial HS
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