Brandy Jackson
Covington,LA
Summary
Dedicated professional with experience in customer service, staff supervision, and conflict resolution. Proven ability to support team operations and maintain high levels of guest satisfaction in fast- paced environments.
Overview
11
11
years of professional experience
Work History
Assistant Front of House Manager/ Team Lead
Crazy Pig Southern Kitchen
Covington, La
05.2021 - Current
- Supervise daily operations.
- Lead daily staff meetings and pre-shift briefings.
- Assist with employee scheduling and staffing.
- Manage Staff cash-outs and reconcile end of shift financial transactions.
- Train new employees.
- Coordinate staff and delegate tasks.
- Resolve customer concerns and maintain a high level of guest satisfaction.
Lead Server
Aki
Covington, La
10.2018 - 03.2020
- Delivered high-quality guest service in a fast paced environment.
- Acted as a shift resource for staff coordination and service flow.
- Managed multiple tables while ensuring accuracy and efficiency.
- Collaborated with kitchen and front-of-house teams to maintain smooth operations.
Bartender
George's
Mandeville, LA
06.2015 - 10.2018
- Crafted and served high-quality cocktails, ensuring customer satisfaction and repeat business.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Resolved customer complaints promptly, fostering a welcoming atmosphere and building loyalty.
Education
Diagnostic Medical Sonography Program
Delgado Community College
New Orleans, LASkills
- Customer Service & Client Communication
- Team Leadership & Staff Supervision
- Scheduling & Shift Coordination
- Administrative Support
- Cash Handling & Financial Reconciliation
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
- Organization & Attention to Detail
Timeline
Assistant Front of House Manager/ Team Lead
Crazy Pig Southern Kitchen
05.2021 - Current
Lead Server
Aki
10.2018 - 03.2020
Bartender
George's
06.2015 - 10.2018
Diagnostic Medical Sonography Program
Delgado Community College