Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
OfficeManager

Teresa A. East

Skipwith,VA

Summary

Highly organized Office Manager with experience in a title and escrow agency. Skilled in file setup, document coordination, client communication, and administrative support. Proficient in managing day-to-day operations and known for efficiency, attention to detail, and excellent multitasking abilities. Strong communication and organizational skills, ensuring smooth operations and excellent client service throughout the closing process.

Overview

2025
2025
years of professional experience

Work History

Clinical Team Lead

Wilmington Health Associates
  • Interviewed patient, obtained/documented medical information, and vital signs.
  • Evaluated patient care needs, prioritized treatment, maintained patient flow.
  • Assisted doctors with surgeries/non-invasive procedures in office and ambulatory surgical settings. Instructed patient about surgical care procedures both pre- and post-operatively.
  • Collected blood, tissue and other laboratory specimens. Prepared specimens for testing.
  • Performed general office duties to include, answering multiple phone lines, completing FMLA/disability forms, ordering/stocking of supplies, autoclave maintenance, AED monthly inspection, laboratory maintenance.
  • Developed protocols for treatment procedures, employee training, and patient care.
  • Liaison between patients, family, physicians, managed care, and others to ensure patient comprehension of treatment plans.

Office Manager

Lake Title and Escrow, LLC
03.2021 - Current
  • Handle sensitive information with discretion, maintaining confidentiality of company documents.
  • Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
  • Manage the setup of new closing files and coordinate with sellers for timely document completion, ensuring accuracy and compliance.
  • Create and post content to the company's Facebook page to maintain client engagement and promote services.
  • Assist with office errands, including preparing and making bank deposits, dropping off UPS and U.S.P.S. items, taking documents to the courthouse for recording, and handling various ad-hoc tasks.
  • Assist with DMV title surrenders by researching courthouse records and working with a DMV representative.

Education

Associate Of Applied Science - Medical Assisting

Miller Motte
Wilmington
06.2000

High School Diploma -

John T. Hoggard High School
Wilmington, NC
06-1988

Skills

  • Customer Service & Client Communication
  • File Management & Document Coordination
  • Collaborative Teamwork & Cross-Departmental Communication
  • Social Media Content Creation

Affiliations

Active member of the VFW Auxiliary, contributing to various community and veteran-focused events.  Involved in fundraising efforts to support veterans and their families, demonstrating a commitment to service and outreach.


As church secretary, I manage administrative tasks, including record-keeping and communication. I also participate in the music group, contributing to worship services through singing. Additionally, I assist with various other church needs as they arise, supporting events and activities to ensure smooth operations.

Timeline

Office Manager

Lake Title and Escrow, LLC
03.2021 - Current

Clinical Team Lead

Wilmington Health Associates

Associate Of Applied Science - Medical Assisting

Miller Motte

High School Diploma -

John T. Hoggard High School

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Teresa A. East