Brandy Johnson
Enterprise,AL
Summary
Detail-oriented and certified CPC-A Medical Coder with a strong understanding of ICD-10-CM, CPT, and HCPCS Level II coding systems. Experienced in reviewing clinical documentation for accuracy, completeness, and compliance with payer and regulatory requirements. Skilled in patient chart preparation, insurance claims correction, and data management. Committed to maintaining confidentiality and promoting efficient, compliant healthcare operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Revenue Cycle Specialist
Southeast Health Medical Center
01.2026 - Current
- Analyzed patient accounts to ensure accurate billing and reimbursement processes.
- Collaborated with clinical staff to verify insurance eligibility and benefits for patients.
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Assisted patients in understanding complex billing statements, leading to increased trust between patients and healthcare providers.
- Educated clients on Medicare benefits, coverage options, and eligibility requirements, improving satisfaction rates.
- Handled escalated calls from dissatisfied customers with professionalism and tact, ultimately resolving issues efficiently.
- Educated patients on their benefits, coverage limits, and rights under the Medicare program, empowering them to make informed decisions about their healthcare needs.
- Interviewed applicants and explained scope of different available benefits.
- Analyzed medical records to ensure accurate coding and compliance with regulations.
- Managed billing processes, verifying claims for timely submission and payment.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
- Assisted in maintaining smooth office operations by managing essential administrative tasks such as recordkeeping and data entry.
- Established positive relationships with insurance companies, facilitating open communication lines for efficient claim processing.
- Contributed to team success by actively participating in staff meetings, offering insights into improving workflows within the department.
- Maximized productivity through effective time management, prioritizing tasks based on urgency and importance.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Tracked and monitored requests for medical records release.
- Transcribed and entered patient medical information into electronic medical records systems.
- Input data into computer programs and filing systems.
Departmental Secretary
Southeast Health
04.2021 - Current
- Support operational and administrative needs for the department.
- Organize, assemble, and maintain all legal documentation and records with accuracy and attention to detail.
- Coordinate and schedule interviews, meetings, and classes for the department.
- Monitor and order necessary office supplies.
- Maintain compliance with HIPPA and organizational policies.
COVID-19 Screener
Personnel Resources
04.2021 - 08.2021
- Screened patients and visitors for COVID-19 symptoms before entering Southeast Health Medical Center.
- Provided education and instructions of safety procedures and facility policies.
- Helped transport patients and visitors to the appropriate area of the hospital.
- Maintain compliance with HIPPA and organization policies.
Phlebotomy Technician
Grifols
02.2020 - 04.2021
- Collected and labeled blood specimens following safety and infection control standards.
- Supported patient comfort and explained procedures clearly to reduce anxiety.
- Ensured accurate data entry and documentation for sample tracking and lab processing.
Medical Receptionist
American Red Cross
05.2013 - 06.2014
- Scheduled appointments, verified insurance, and managed patient intake documentation.
- Supported smooth communication between patients, nurses, and providers.
- Maintained accurate medical records.
- Uphold HIPPA and organizational policies.
Education
Medical Coding and Billing
Cambridge College of Healthcare and Technology
01-2025
Certificate - Phlebotomy, Nursing prerequisites
Pikes Peak Community College
01-2018
Skills
- ICD-10-CM, CPT, and HCPCS Coding
- HIPPA Compliance
- Medical Records Management
- Insurance Claim Review & Submission
- Time Management & Organization
- Customer Service & Patient Communication
Accomplishments
- Collaborated with team of Southeast health Celebrations Committee in effort of showing other employees their value to the the company.
Affiliations
AAPC Enterprise, AL chapter
Certification
CPC-A
ACHIEVEMENTS
- Member of the Celebrations Committee at Southeast Health
- Member of Hospital Week Committee
- Member of Phi-Beta-Kapa
Languages
ASL
Professional Working
Timeline
Revenue Cycle Specialist
Southeast Health Medical Center
01.2026 - Current
Departmental Secretary
Southeast Health
04.2021 - Current
COVID-19 Screener
Personnel Resources
04.2021 - 08.2021
Phlebotomy Technician
Grifols
02.2020 - 04.2021
Medical Receptionist
American Red Cross
05.2013 - 06.2014
Certificate - Phlebotomy, Nursing prerequisites
Pikes Peak Community College
Medical Coding and Billing
Cambridge College of Healthcare and Technology