Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Jones

Brandy Jones

MURFREESBORO,Tennessee

Summary

Proven to enhance customer loyalty and streamline operations, I excelled at Cardinal Health by employing top-notch customer service and problem-solving skills. Expert in Microsoft Excel and adept at conflict resolution, I significantly improved service quality and operational efficiency. My background also includes rigorous HIPAA compliance and effective team leadership at Sonic Drive-In, showcasing a blend of hard and soft skills vital for success.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Cardinal Health
11.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Processed customer service orders promptly to increase customer satisfaction.

Patient Service Representative

Pain Management Group
01.2020 - 10.2021
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Assistant Manager

Sonic Drive In
08.2010 - 02.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

Siegel High School
Murfreesboro, TN
05.2004

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Microsoft Excel
  • Microsoft Outlook
  • Scheduling
  • Appointment Scheduling

Timeline

Customer Service Representative

Cardinal Health
11.2021 - Current

Patient Service Representative

Pain Management Group
01.2020 - 10.2021

Assistant Manager

Sonic Drive In
08.2010 - 02.2020

High School Diploma -

Siegel High School

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Brandy Jones