Brandy Jones
North Port,Florida
Summary
Care coordination professional with 8+ years of experience supporting adult patients across hospital, rehabilitation, insurance navigation, and community-based service environments. Experienced in Medicare and Medicaid eligibility support, benefits verification, psychosocial assessment coordination, discharge planning assistance, and interdisciplinary collaboration supporting medically complex populations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Youth Case Manager
Catholic Charities (YHDP)
North Port, FL
01.2026 - Current
- Manage active caseload supporting youth experiencing housing instability
- Conduct structured needs assessments addressing service barriers
- Coordinate services with landlords, agencies, and healthcare providers
- Assist clients navigating Medicaid eligibility documentation
- Maintain compliant documentation within ClientTrack
- Develop stabilization and transition plans supporting independence
- Maintained 85% success rate while handling 18 cases at once.
- Coordinated community resources and referrals to enhance access to essential services for youth populations.
- Trained and mentored new case managers on best practices in youth engagement and resource allocation.
Bachelor of Social Work Intern
Sarasota Memorial Hospital
Sarasota, FL
06.2025 - 12.2025
- Supported psychosocial assessments for adult and medically complex patients
- Assisted discharge planning coordination and follow-up care referrals
- Coordinated referrals to rehabilitation and home health services
- Facilitated interdisciplinary communication between providers and families
- Maintained documentation within electronic health record systems
- Collaborated with multidisciplinary teams to develop comprehensive care plans.
- Assisted in crisis intervention, providing immediate support to patients in distress.
- Educated patients and families on available community resources and services.
- Utilized strengths-based approaches when working with clients, emphasizing resilience and individual capabilities.
Weekend Admissions Manager
Avamere Rehabilitation
Seattle, WA
01.2024 - 01.2025
- Coordinated hospital-to-rehab admissions
- Verified insurance coverage prior to placement
- Supported safe transitions of care
- Maintained admissions documentation compliance
- Streamlined admissions processes, enhancing operational efficiency and reducing processing time.
- Oversaw daily operations of admissions department, ensuring adherence to policies and procedures for patient intake.
Senior Patient Care Coordinator
Swedish Hospital
Seattle, WA
01.2023 - 01.2025
- Verified insurance eligibility and benefits for specialty and outpatient services
- Coordinated specialty referrals and follow-up care for adult patients
- Supported patients navigating healthcare systems and appointments
- Maintained accurate EHR documentation supporting continuity of care
- Collaborated with providers and insurance representatives to resolve barriers
- Educated patients regarding coverage responsibilities
- Developed training materials for staff on best practices in patient engagement and communication techniques.
- Implemented process improvements, enhancing patient scheduling efficiency and reducing wait times.
Lead ARS Healthcare Advocate
Destiny Rose Contracting Services – AbbVie Patient Access Support Program
Jacksonville, FL
01.2016 - 01.2023
- Supported specialty medication access through benefits verification
- Assisted patients navigating Medicare, Medicaid, and commercial coverage requirements
- Coordinated prior authorization workflow support
- Guided patients through financial assistance enrollment
- Served as liaison between providers, pharmacies, insurers, and patients
- Maintained HIPAA-compliant documentation
- Obtained patient feedback from over 100 patients to provide appropriate recommendations to improve patient services.
Education
Bachelor of Arts - Social Work
University of Massachusetts Global
12-2025
Associate of Arts - Healthcare Services Administration
Keiser University
02-2014
Skills
- Care coordination
- Insurance verification,
- Medicare & Medicaid navigation,
- Psychosocial assessment support, Discharge planning assistance,
- Transitions of care,
- Patient engagement
- Community resource coordination
- Motivational interviewing
- Mental health assessment
- Case service plans
- Teamwork and collaboration
Certification
Certified Peer Counselor – En Route Network (2024)
Timeline
Youth Case Manager
Catholic Charities (YHDP)
01.2026 - Current
Bachelor of Social Work Intern
Sarasota Memorial Hospital
06.2025 - 12.2025
Weekend Admissions Manager
Avamere Rehabilitation
01.2024 - 01.2025
Senior Patient Care Coordinator
Swedish Hospital
01.2023 - 01.2025
Lead ARS Healthcare Advocate
Destiny Rose Contracting Services – AbbVie Patient Access Support Program
01.2016 - 01.2023
Bachelor of Arts - Social Work
University of Massachusetts Global
Associate of Arts - Healthcare Services Administration
Keiser University