Emma Dawson-Elgin
Marysville,WA
Summary
I am a dedicated employee who is seeking career development in youth-related social services. I hold a strong passion for helping youth accomplish their goals by providing them with the resources they require to succeed. My mission is to make sure youth and their families feel supported despite adverse circumstances. I am seeking the opportunity to put my education, experience, and passions for helping youth to use in a professional environment.
Overview
7
7
years of professional experience
Work History
Youth Case Manager
Cocoon House
Everett, WA
07.2023 - Current
- Provided a wide range of case management services to at-risk youth in a residential setting
- Created individual case plans for each client including goals, education, referrals to community resources, and emotional support
- Maintained accurate documentation of clients and their progress
- Advocated for clients onsite and in the community
- Facilitated weekly meetings with each client to discuss issues and progress related to education, mental health, employment readiness, and housing
- Engaged in communication with social workers and caregivers about the needs of the youth
- Offered support to clients through life transitions
- Built meaningful relationships with the youth
- Participated in trainings related to trauma informed care
- Actively implemented rules and regulations pertaining to the program and licensing protocols
Barista
Cruisin Coffee
Bellingham, WA
11.2021 - 06.2023
- Greeted and communicated with customers in a timely and friendly way
- Maintained a calm and cheerful attitude when working with a team of people
- Memorized recipes for specialty, off-menu, and seasonal drinks
- Utilized POS systems
Restaurant Team Member/Manager
Jet City Pizza
Marysville, WA
03.2017 - 07.2021
- Completed daily inventory checks to ensure products were always readily available
- Trained new team members on the procedures and techniques
- Provided quality customer service with a great attitude
- Processed orders, paperwork, and payments
Education
Bachelor of Science - Psychology
Western Washington University
Bellingham, WA06.2023
Skills
- Attention to detail
- Case planning
- Client meetings
- Efficient written and verbal communication
- Services and resource coordination
- Time management
- Works well in team settings
Timeline
Youth Case Manager
Cocoon House
07.2023 - Current
Barista
Cruisin Coffee
11.2021 - 06.2023
Restaurant Team Member/Manager
Jet City Pizza
03.2017 - 07.2021
Bachelor of Science - Psychology
Western Washington University
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