Brandy Jones
Old Fort,TN
Summary
Compassionate Laboratory Technician trained to handle issues and remain level-headed. Reliable and hardworking with great interpersonal and team collaboration skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lab Assistant
CommonSpirit Urology
Chattanooga, TN
02.2025 - Current
- Managed the inventory of lab supplies and medications, ensuring availability for daily operations.
- Maintained laboratory equipment and supplies, ensuring proper functioning of instruments.
- Maintained the documentation of all medications used within the clinic.
- Assisted in the creation of SOPs and forms after the clinic changed from paper charts to Epic.
- Performed all laboratory collections requested by the Providers in a safe and efficient manner.
- Ensured all specimens were properly handled from internal and external laboratories.
- Communicated effectively with patients regarding sample collection procedures.
- Ensured the patients understood what the next steps were after their labs were collected.
- Acted as Safety Officer to assist management with enforcing safety policies, managing hazardous waste, and ensuring all safety training is up to date for the clinical staff.
Quality Compliance and EHS Coordinator
Pretium Packaging
Cleveland, Tennessee
02.2022 - 10.2024
- Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
- Created and wrote manuals on production processes for new production lines, adapting standard operating procedures to consistently achieve order specifications.
- Collaborated with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practice guidelines.
- Planned and executed compliance audits to check company policies, procedures and controls.
- Maintained and revised policy procedures for general operation of compliance program.
- Monitored compliance risk controls to identify deviations and offer recommendations.
- Adhered to deadlines in optimizing regulatory and operational performance.
- Carefully maintained and circulated filing documents and records to department heads.
- Provided compliance risk control consultation to committees and leadership.
Production Lead
KEDplasma
Cleveland, TN
09.2021 - 02.2022
- Ensures the compliance of all Center activities with SOPs and other Company standards and protocols to meet the regulatory requirements of the FDA, EMEA, Customer Specifications and other regulatory bodies as required.
- Directs and supervises donor center employees to maintain quality assurance procedures.
- Trains employees to maintain daily center operations.
- Ensures that professional customer service skills, courtesy and respect are utilized by center staff to maximize donor retention.
- Identifies all potential, serious or chronic problems affecting quality of compliance.
- Performs opening and closing duties in absence of Center Manager or Assistant Manager.
- Ensures timely response to alarms and assists in maintaining alarm system.
- Assists management team in educating new donors on different Specialty Programs.
- Assists in maintaining inventory levels of soft goods and supplies, stocking supplies and opening and closing lots for usage.
- Communicates with management regarding pertinent information regarding work areas.
- Assists management team by preparing weekly staffing schedules to accommodate breaks, vacation and unplanned absences to determine optimal allocation of staff.
- Identifies areas of continuous improvement for operational areas.
- Maintains cleanliness of work areas to ensure a clean and professional environment.
Phlebotomist
Immunotek
Cleveland, TN
08.2020 - 09.2021
- Performed phlebotomy according to the procedures and standards outlined.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Organized daily work based on collection priority.
- Assisted with office procedures by monitoring donor flow, answering any questions the donor may have, and aids the donors if they experience a reaction to the procedure.
Training and Systems Development Coordinator
Blood Assurance
Chattanooga, TN
10.2015 - 02.2020
- Continuously classified and filed records to keep the system efficient and all information organized.
- Assisted with updating SOPs to ensure all employees were kept up to date with regulations set forth by the FDA, AABB, and our medical director.
- Taught new hires how to use our computer systems, how to perform their roles as donor care specialists, CPR, and how to use automated machines as needed.
- Ensured all training documents were updated to reflect the changes made to any processes for the laboratory, donor services, IT, and telerecruiting departments.
- Assisted with completing validations for software updates and new programs so they could be implemented in a timely manner.
- Organized mass training for new automated processes as various areas within our region were expected to receive new machines.
Team Leader
Blood Assurance
Chattanooga, TN
01.2011 - 10.2015
- Ensured all SOPs were being followed by myself and anyone working within my team so quality was maintained throughout each process for our blood products.
- Performed on the job training as employees were learning how to use our ALYX, Trima, Amicus, or Aurora machines.
- Completed competencies when requested to do so by my supervisors.
- Discussed any ideas or suggestions made by my team or myself to improve our Production Supervisor.
Group Leader
CSL Behring
Cleveland, TN
03.2008 - 11.2011
- Performed daily inspections of the blood mobile before departure each day and reported any issues as soon as they were discovered.
- Assisted managers and supervisors with performance reviews and disciplinary actions as they arose.
- Worked with quality control and compliance teams to achieve full compliance with regulations and SOPs.
- Prepared machines for pheresis processes.
- Monitored donors and the pheresis products, responded to alarms and alerts as they occurred.
- Maintained alertness and awareness to donor reactions and notified any other staff members if assistance was needed.
- Followed the donor flow to ensure proper customer service was maintained by working in all areas as needed.
- Organized lunch breaks, shift changes, and assigned employees to various tasks that needed to be performed before they left their areas.
- Created a culture of continuous improvement, inspiring employees to take action to solve problems Assisted with hiring, training, and discipline of employees and provided constructive feedback for improvement of performance.
Education
No Degree - Phlebotomy
Academy of Allied Health Careers
11-2007
Skills
- Epic charting
- Safety management
- Inventory control
- SOP development
- Continuous learning mindset
- Specimen collection and handling
- Critical thinking aptitude
- Training and development
- Problem solving
- Team collaboration
- Time management
Certification
- Certified 13485 Lead Auditor
Timeline
Lab Assistant
CommonSpirit Urology
02.2025 - Current
Quality Compliance and EHS Coordinator
Pretium Packaging
02.2022 - 10.2024
Production Lead
KEDplasma
09.2021 - 02.2022
Phlebotomist
Immunotek
08.2020 - 09.2021
Training and Systems Development Coordinator
Blood Assurance
10.2015 - 02.2020
Team Leader
Blood Assurance
01.2011 - 10.2015
Group Leader
CSL Behring
03.2008 - 11.2011
No Degree - Phlebotomy
Academy of Allied Health Careers