BRANDY JONES

• Maintained patient confidence by keeping patient records information confidential.
• Processed medical records requests from outside providers according to facility, state and federal law.
• Maintained patient records in compliance with security regulations.
• Uploaded physician progress notes, history and physicals into electronic medical records.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Input data into computer programs and filing systems.
• Maintained accuracy, completeness and security for medical records and health information.
• Maintained database for storage and retrieval of medical records.
• Followed exact procedures for handling transfers and other releases of medical records.
• Communicated effectively with staff, patients and insurance companies by email and telephone.
• Utilized Software to manage and confirm patient data, such as insurance, demographic and medical history information.
• Prepared and processed forms for government healthcare programs.
• Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.

• Trained and covered job duties for front desk secretary and registration staff when neededblankContentIdentifier• direct large volumes of calls to appropriate staff

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Transcribed phone messages and relayed to appropriate personnel.
• Used internal software to process reservations, check-ins and check-outs.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Maintained transaction security by verifying payment cards against identification.

• Interacted respectfully with others to offer ideas, identify issues and provide assistance.
• Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
• Interacted with customers by phone, email or in-person to provide information.