Brandy Keller
Apple Valley,CA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
Work History
Office Administrator
Caposio Buick GMC
12.2021 - Current
- Currently, I am employed at Caposio Buick GMC
- At this postion I work in the office during various jobs
- Mainly, I work in customer service
- Assisting customers after their vehicle is finished in Service
- Answering any questions the customer has regarding their vehicle
Sales
Greiner Buick GMC
11.2020 - 12.2021
- At Greiner Buick GMC, I was a car saleswoman
- The company was bought out
Retail Sales Associate
Vitamin Shoppe
04.2019 - 06.2020
- While at the Vitamin Shoppe, I was a sales associate for the company
- I learned how to engage a customer in better understanding their needs
- At this job, I refined my customer service skills
Retail Sales Associate
Quiksilver
09.2017 - 01.2019
- At Quiksilver, I learned the basics of customer service
- I learned how to approach a customer and converse with that individual
- I was training for a manager’s position
- Unfortunately, while in my beginning stages of management
- The store closed
Education
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga01.2013
Business/Real Estate
Mt. Sac Community College
Skills
- Telephone reception
- Spreadsheet development
- Bookkeeping
- Scheduling
- Mail handling
- Database entry
- Inbound phone call handling
- Office administration
- Customer engagement
- Administrative support
References
Salvador Mercado (909) 746 - 3648
Devin Hall (760) 553 - 6136
Timeline
Office Administrator
Caposio Buick GMC
12.2021 - Current
Sales
Greiner Buick GMC
11.2020 - 12.2021
Retail Sales Associate
Vitamin Shoppe
04.2019 - 06.2020
Retail Sales Associate
Quiksilver
09.2017 - 01.2019
High School Diploma -
Rancho Cucamonga High School
Business/Real Estate
Mt. Sac Community College
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