BRANDY KINCAID
Clarksville,USA
Summary
Highly motivated and detail oriented self-starter with extensive customer service and organizational experience. Expert problem-solver with exceptional communication skills. Has a knack for making complicated information easily accessible to others.
Overview
26
26
years of professional experience
Work History
Application Analyst
CereCore
05.2025 - Current
- Monitor healthcare scripts for errors and glitches, notate and flag errors.
- Communicate with lead and other analysts regarding status of scripts and availability
Professional Pet Sitter
Paws, Claws, Scales, and Tails
04.2023 - Current
- Time Management and planning to include creating client appointments, balancing drive time with appointment time.
- Established positive relationships with clients through friendly customer service interactions.
Social Media Manager
Argonaut Tattoo Studio
06.2024 - 01.2025
- Managed content creation, curation and scheduling for multiple social channels including Facebook and Instagram to increase engagement with clients and potential clients.
Social Media Manager
Cracked Armor Roasting Company
07.2020 - 10.2024
- Generated content ideas to engage target audiences and increase followers by 30% within six months resulting in a 20% boost in online sales.
- Led comprehensive social media strategies to elevate brand visibility and engagement, crafting compelling content on multiple platforms.
Risk Analyst
Crisp Thinking Group Ltd
01.2018 - 07.2020
- Monitor Social media for risks, as required by client
Project Assistant
R.W. Beck
01.2005 - 01.2006
- Assisted Engineers in all aspects, including writing and editing reports and legal contracts
Customer Support Manager
Network Communications, INC
10.2003 - 12.2004
- Managed a staff of 22 Customer Support Representatives. Asked to take over additional team of CSR’s within six months of hire.
- Liaison between publishers, print staff, and customer service reps to ensure timely and accurate printing of apartment and home guides.
- Utilized strong communication skills to effectively coordinate and communicate with all departments including the printing press, designers, artists, csr's, upper and lower management.
- Traveled around the country as needed to train publishers and staff.
- Responsible for training and hiring.
Efficiency Analyst
Electronic Graphics Group
06.2001 - 10.2003
- This completely independent new position was created for me based on work I performed as a Creative Services Coordinator.
- Designed and reorganized book layouts for better efficiency and saved the company just over $1,250,000 in the first year, including residual effects.
Senior Creative Services Coordinator
Electronic Graphics Group
01.2001 - 06.2001
- Supervised eight Creative Services Coordinators, including all training and hiring.
- Assisted communication between coordinators and markets across the country, ensuring timely submission of materials to printers
Creative Services Coordinator
Electronic Graphics Group
08.1999 - 01.2001
- Worked with 22 markets to produce Apartment Guides and New Home Guides
Education
Dual Bachelor of Science - Mass Communication (Print Journalism)/ English,
Austin Peay State University
05.1998
Skills
- Verbal, written, and interpersonal communication
- Attention to Detail
- Microsoft Excel
- Self-Motivated
- Problem-Solver
- Organization
- Public Speaking
- Training
Timeline
Application Analyst
CereCore
05.2025 - Current
Social Media Manager
Argonaut Tattoo Studio
06.2024 - 01.2025
Professional Pet Sitter
Paws, Claws, Scales, and Tails
04.2023 - Current
Social Media Manager
Cracked Armor Roasting Company
07.2020 - 10.2024
Risk Analyst
Crisp Thinking Group Ltd
01.2018 - 07.2020
Project Assistant
R.W. Beck
01.2005 - 01.2006
Customer Support Manager
Network Communications, INC
10.2003 - 12.2004
Efficiency Analyst
Electronic Graphics Group
06.2001 - 10.2003
Senior Creative Services Coordinator
Electronic Graphics Group
01.2001 - 06.2001
Creative Services Coordinator
Electronic Graphics Group
08.1999 - 01.2001
Dual Bachelor of Science - Mass Communication (Print Journalism)/ English,
Austin Peay State University