Melissa Kandrotas
Tewksbury,MA
Summary
Dedicated Office Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
24
24
years of professional experience
Work History
Application Analyst
Tufts Medical Center
01.2014 - Current
- Capsule Implementation for all 3 hospitals Melrose Wakefield, Tufts Boston, Lowell General
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
- Provided training to clients in use of Capsule/Epic systems and applications.
- Documented clients' issues and processes of resolution.
- Maintained detailed documentation of all application updates and changes to facilitate efficient troubleshooting processes when required.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to established guidelines.
- Responsible for Patient Vitals Crossing to Epic/Cerner EMR correctly
- Build VM Servers / AWS experience
- Performed troubleshooting, maintenance and optimization of many Server applications.
- Work with Vendors to install cabling
- Bio-Medical Engineering
- Microsoft 365.
Office Assistant
Heider Building Associates
04.2017 - Current
- Part Time
- Quick Book
- Maintained company's filing system to ensure it reflects accurate data
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Senior Network Engineer
Spirinet Technologies
03.2000 - 02.2013
- Responsible for the Griffin Greenhouse Supplies account 13 locations
- Programmed, Installed and maintained Voice over IP Telephone System for all sites and home users
- Maintained mobile device account for over 185 devices including, cell phones, air cards, Apple Ipads and Iphones, Samsung devices
- Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
- Led planning and technical design activities for routine operations and special projects.
- Primary Contact for MPLS issues and telecommunication issues
- Installation and troubleshooting for all Routers, Sonic Firewalls, Wireless Access Points, HP POE Switches, for all locations
- Purchase PC Hardware, Software and Peripherals
- Maintained and troubleshoot over 55 network printers/scanners
- Train employees in use of computers and IP Phone System
- Documented help desk tickets / resolutions and maintained equipment inventory list
- Maintained company servers, computers, printers, cables and other equipment.
- Troubleshooted hardware, software and connectivity issues for a mixed Unix and Windows environment.
- Managed purchasing and installation of networking equipment such as core routers and switches.
- Configured, tested and maintained LAN/WAN components and connections.
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Office Management
- File Organization
- Verbal Communication
- Resourceful
- Excel spreadsheets
- Scheduling
- Bookkeeping
- Payment Processing
- Technical Support
Additionalinformation - Technologies
- Windows Server
- Active Directory
- Windows
- VPN /RDP
- Mac OS
- DHCP/DNS
- MS365
- AWS
- VMWare
- Quickbooks
- Epic / Cerner EMR
- Capsule
- NurseCall Rauland
Timeline
Office Assistant
Heider Building Associates
04.2017 - Current
Application Analyst
Tufts Medical Center
01.2014 - Current
Senior Network Engineer
Spirinet Technologies
03.2000 - 02.2013
Similar Profiles
Kristin NowakKristin Nowak
Clinical Pharmacy Specialist at Tufts Medical CenterClinical Pharmacy Specialist at Tufts Medical Center
Deborah HusseyDeborah Hussey
Clinical Assistant at Tufts Medical CenterClinical Assistant at Tufts Medical Center
Gloria HigginsGloria Higgins
Patient Financial Coordinator at Tufts Medical CenterPatient Financial Coordinator at Tufts Medical Center