Kevin J. Donegan
Charlton,MA
Summary
Applications Analyst proficient in designing and building new applications and modules to accommodate business requirements. A methodical and competent professional with software optimization and troubleshooting expertise. Eager to apply these talents and a superior work ethic to a new position. Adept at delivering process improvements that increase efficiencies and performance. Organized and articulate with excellent troubleshooting abilities.
Overview
16
16
years of professional experience
Work History
Application Analyst
Baystate Health Systems
11.2017 - Current
- Implemented indoor navigation application across four hospitals, helping patients easily find their way in complex physical environments
- Created reports out of ticketing system to maintain operational excellence/adherence to SLAs
- Updated technical documentation, product specifications, and technical training materials.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Collaborated with business owners, vendors, and other team members to evaluate and recommend solutions to complex problems and requests.
- Designed and developed application scripts for test scenarios.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
Information Systems Specialist
Wing Memorial Hospital
09.2011 - 11.2017
- Worked to implement Single Sign On technology environment-wide, utilizing central authentication servers to reduce password fatigue
- Documented cases of hardware installation, repair and removal in a singular computer database, minimizing rework and cataloguing the status of all computers
- Assisted in backup and disaster recovery operations through tape management and on call procedures.
Information Systems Specialist
The Devereux Foundation
01.2011 - 09.2011
- Provided technical support to identify and resolve recurring issues, utilizing a helpdesk system to track work done
- Implemented Cisco network infrastructure upgrades, rewired the patch panel and label all network cables and data jacks.
- Worked closely with Corporate IT department to escalate issues to the next tier of support.
Computer Support Specialist
Clearpoint Computer Services
11.2009 - 12.2010
- Interacted with administration and staff to resolve help desk issues, such as PC repair and network troubleshooting
- Assisted in hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware
- Secured wireless networks using encryption and redeployed WiFi equipment for proper signal and usage, improving bandwidth and productivity
- Continued support part time through being hired by the Devereux Foundation.
Education
Graduate Certificate - Healthcare Information Technology Management
Worcester Polytechnic Institute
Worcester, MA2014
Bachelor of Science - Computer Science
Worcester State University, Engineering
Worcester, MA2011
Skills
- Complex problem-solving
- Critical Thinking
- Attention to Detail
- Training and mentoring
- Technical issue resolution
- Customer service expert
Timeline
Application Analyst
Baystate Health Systems
11.2017 - Current
Information Systems Specialist
Wing Memorial Hospital
09.2011 - 11.2017
Information Systems Specialist
The Devereux Foundation
01.2011 - 09.2011
Computer Support Specialist
Clearpoint Computer Services
11.2009 - 12.2010
Graduate Certificate - Healthcare Information Technology Management
Worcester Polytechnic Institute
Bachelor of Science - Computer Science
Worcester State University, Engineering
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