Brandy Lamica
Southbridge,MA
Summary
Driven professional with experience at Southbridge Hotel and Conference Center, adept in maintaining high standards of cleanliness and providing exceptional customer service. Skilled in efficiently managing high-volume transactions and enhancing guest satisfaction. Demonstrates strong guest relations and financial accuracy, contributing to a seamless customer experience and operational excellence. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
4
4
years of professional experience
Work History
Housekeeping Room Attendant
Southbridge Hotel And Conference Center
01.2006 - 07.2006
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Bank Teller
Soutbridge Credit Union
04.2002 - 04.2003
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Education
No Degree - Phlebotomy
Boyce Healthcare
Worcester, MA04.2004
No Degree - Electrocardiography
Boyce Healthcare
Worcester, MA04.2004
GED -
Quinsigamond
Worcester, MA01.2000
Skills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Customer service-focused
Timeline
Housekeeping Room Attendant
Southbridge Hotel And Conference Center
01.2006 - 07.2006
Bank Teller
Soutbridge Credit Union
04.2002 - 04.2003
No Degree - Phlebotomy
Boyce Healthcare
No Degree - Electrocardiography
Boyce Healthcare
GED -
Quinsigamond
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