Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Brown

Homestead

Summary

Dynamic Correctional Sergeant with extensive experience at Dade Correctional Institution, skilled in emergency response and conflict management. Proven ability to supervise and ensure safety for staff and offenders, while effectively managing inmate transport and inspections. Recognized for cultivating a respectful environment and maintaining high safety standards.

Overview

14
14
years of professional experience

Work History

Correctional Sergeant

Dade Correctional Institution
11.2021 - 04.2025
  • Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
  • Supervised employees and performance of tasks and managed 230 offenders per dorm.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
  • Completed daily work report sheets and delegated tasks to employees.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Handled inmate counts and searches for missing inmates.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Completed intake paperwork, fingerprints, and searches.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Received and inspected mail, property, and funds from visitors on behalf of designated inmates.

Customer Service Representative

Key Largo Kampground
04.2018 - 10.2022
  • Trained new personnel regarding company operations, policies and services.
  • Delivered prompt service to prioritize customer needs.
  • Cross-trained and provided backup support for organizational leadership.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Handled reservations and answered questions from interested patrons for busy 172 lot Campground/ HOA.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

Security Officer

Key Largo Kampground
04.2018 - 10.2022
  • Patrolled and monitored premises in company golfcart, and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of resort.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.

Secretary

Professional Auto Marine Detailing
01.2011 - 04.2018
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.

Education

High School Diploma -

South Dade Senior High
Homestead, FL
06-2009

Skills

  • Inmate transport

  • Conflict management

  • Emergency response

  • Inspections

  • Firearms expertise

  • Hand-to-hand combat

  • Tactical training

  • Shooting techniques

  • First aid training

  • Ammunition handling

  • Safety procedures

Timeline

Correctional Sergeant

Dade Correctional Institution
11.2021 - 04.2025

Customer Service Representative

Key Largo Kampground
04.2018 - 10.2022

Security Officer

Key Largo Kampground
04.2018 - 10.2022

Secretary

Professional Auto Marine Detailing
01.2011 - 04.2018

High School Diploma -

South Dade Senior High

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Danielle Brown