Brandy Lowery
Killeen,TX
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Advisor
Cleo Bay Subaru
Killeen, Texas
09.2023 - Current
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Explained service recommendations to customers based on vehicle health assessments.
- Coordinated with technicians to ensure timely completion of service requests.
- Maintained accurate records of customer interactions and service histories.
- Managed customer follow-ups for service updates and satisfaction checks.
- Utilized dealership software to track appointments and manage workflow efficiently.
- Promptly responded to customer inquiries via phone, email or in person.
- Collaborated with sales team to promote additional services during customer visits.
- Provided detailed product information to enhance customer understanding of services offered.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Driver/Load Carrier
Roadie Inc.
Killeen, Texas
10.2020 - 09.2023
- Operated delivery vehicles safely and efficiently across designated routes.
- Managed timely pickups and drop-offs for various clients and packages.
- Communicated with dispatch to confirm delivery schedules and address issues.
- Delivered goods and services to customers on time and in excellent condition.
- Adhered to company policies and procedures related to safety and security standards.
- Secured merchandise, avoiding damage during transportation.
Service Advisor
Dodge Country Killeen Tx
Killeen, Texas
07.2011 - 09.2020
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Explained service recommendations to customers based on vehicle health assessments.
- Coordinated with technicians to ensure timely completion of service requests.
- Maintained accurate records of customer interactions and service histories.
- Utilized dealership software to track appointments and manage workflow efficiently.
- Provided detailed product information to enhance customer understanding of services offered.
- Promptly responded to customer inquiries via phone, email or in person.
- Collaborated with sales team to promote additional services during customer visits.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Ensured that all customer inquiries were handled promptly and accurately.
- Followed up with existing customers regarding past services performed on their vehicles.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
TLE Hardware Department Manager
Walmart
The Woodlands, Texas
11.2009 - 06.2010
- Managed hardware inventory to ensure product availability and organization.
- Trained staff on hardware product knowledge and customer service techniques.
- Oversaw daily operations in the hardware department to maintain efficiency.
Education
Diploma - Sales And Management
Gary Job Corps
San Marcos, TX 08.1997 - 01.1998
Skills
- Customer service
- Vehicle health assessment
- Appointment scheduling
- Repair cost estimation
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
- Strong work ethic
- Excellent communication
Certification
- Master Certified Dodge, Chrysler, Jeep.
- Master Certified Subaru
- Master Certified Hyundai
- Wynn's Certification
Timeline
Service Advisor
Cleo Bay Subaru
09.2023 - Current
Driver/Load Carrier
Roadie Inc.
10.2020 - 09.2023
Service Advisor
Dodge Country Killeen Tx
07.2011 - 09.2020
TLE Hardware Department Manager
Walmart
11.2009 - 06.2010
Diploma - Sales And Management
Gary Job Corps
08.1997 - 01.1998