BRANDY MACIAS
Twin Falls,ID
Summary
Compassionate individual experienced in supporting diverse client needs through effective team collaboration and cultural inclusivity. Proven ability to manage documentation and facilitate resource coordination, driving successful outcomes in client support.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Bookkeeping Clerk
Farmer's Bank
Twin Falls, ID
11.2025 - Current
- Assisted in processing transactions, ensuring accuracy and compliance with bank policies.
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Supported audit preparation by organizing and compiling necessary documentation.
Case Aide- Family Locate Team
Idaho Department of Health and Welfare
Twin Falls, ID
06.2025 - 11.2025
- Assisted case managers with coordinating necessary resources in a timely manner.
- Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
- Assisted case managers in gathering and organizing client information for eligibility assessments.
Habilitative Specialist
Valley Community Counseling/ Kimberly Middle School
Kimberly, ID
08.2023 - 07.2024
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Served as a liaison between regular classroom teachers and special education support staff, streamlining communication regarding student accommodations.
- Monitored student classroom and outdoors activities to promote student safety.
- Observed students' performance and recorded relevant data to assess progress.
GED Instructor
Community Council of Idaho - YouthBuild
Twin Falls, ID
09.2021 - 07.2023
- Facilitated classroom discussions to enhance critical thinking and student participation.
- Collaborated with community organizations to provide additional resources for students.
- Conducted one-on-one tutoring sessions for struggling learners, addressing individual challenges while boosting confidence levels.
Intervention Technician
Access Living LLC
Meridian, ID
01.2021 - 08.2021
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
- Planned daily activities to keep students engaged and on track with learning goals.
Direct Support Professional
Bannock House
Pocatello, ID
01.2020 - 12.2020
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Education
Bachelor of Science - Psychology
Idaho State University
Pocatello, ID08-2020
Skills
- Microsoft Office Suite
- Customer service
- HIPAA
- Bilingual in spanish and english
- Culturally inclusive
- Effective listening
- Team building
- Empathy and patience
Timeline
Customer Service Representative/Bookkeeping Clerk
Farmer's Bank
11.2025 - Current
Case Aide- Family Locate Team
Idaho Department of Health and Welfare
06.2025 - 11.2025
Habilitative Specialist
Valley Community Counseling/ Kimberly Middle School
08.2023 - 07.2024
GED Instructor
Community Council of Idaho - YouthBuild
09.2021 - 07.2023
Intervention Technician
Access Living LLC
01.2021 - 08.2021
Direct Support Professional
Bannock House
01.2020 - 12.2020
Bachelor of Science - Psychology
Idaho State University