Brandy McFarland
Cherry Valley,CA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage,and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Optum
03.2023 - Current
- Greet patients, Answer calls and Return, Verify insurance, Referrals, Schedule Appointments
Patient service representative
Riverside Medical Clinic
10.2016 - 01.2023
- Greet patients, Answer and return calls, Collect co-pays, Verify and update patient demographics and insurance information, Schedule and reschedule patients, Schedule patient’s referrals from other medical office, Enter referrals from outside offices
Pro Cashier
Home Depot
03.2015 - 07.2016
- Customer Service, Responsible for all money transactions, Responsible for customer sign up (Credit cards, Pro sign ups)
Childcare Provider
McFarland Residence
07.2012 - 03.2015
- Supervised children from ranging in ages of three months to five years old, Responsible for making sure all nutritional needs were met, Planning educational activities
Key Holder
CAbi
05.2011 - 07.2012
- Customer service, Responsible for all money transactions, Responsible for the counting and accuracy of cash drawers, Reported all earning to corporate headquarters, Closing and opening the store
Receptionist
The Salon at the Lakes
08.2009 - 10.2010
- Responsible for answering phones, Appointment Making, Stocked items, Monitor all inventories of the supplies, Customer Satisfaction
Education
Medical Assistant Certificate -
Concorde Career College
San Bernardino, CA06.2013
Beaumont High School
Beaumont, CA06.2011
Skills
- Filling systems
- Epic System
- Computer Skills
- HIPAA Training
- Medisoft
- ICD-9/CPT coding
- Multitasking ability
- Answering Phones
- Medical Terminology
- Law and Ethics
- Adaptable & Flexible
- CPR/First Aid
- Insurance Verification
- Verbal and written communication
- Team Leadership
- Team building
- Training and Development
Certification
- CPR Certification
- Academic Excellence
- BCLS Certification
Timeline
Patient Care Coordinator
Optum
03.2023 - Current
Patient service representative
Riverside Medical Clinic
10.2016 - 01.2023
Pro Cashier
Home Depot
03.2015 - 07.2016
Childcare Provider
McFarland Residence
07.2012 - 03.2015
Key Holder
CAbi
05.2011 - 07.2012
Receptionist
The Salon at the Lakes
08.2009 - 10.2010
Medical Assistant Certificate -
Concorde Career College
Beaumont High School
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