Belem Reyes
Pearland,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
29
29
years of professional experience
Work History
Office Coordinator
Quality Design, Inc.
Houston, Tx
09.2017 - Current
- Streamlined office and field operations, enhancing workflow efficiency and productivity.
- Processed incoming emails and prioritizing urgent requests for timely responses.
- Developed and maintained filing systems to improve document retrieval and organization.
- Developed and maintained schedules for multiple crews, ensuring efficient resource allocation.
- Passionate about learning and committed to continual improvement.
- Managed aging reports to identify overdue accounts and facilitate timely collections.
- Processed invoices and payments, ensuring timely and accurate financial transactions.
- Answered incoming calls, greeted callers, provided information and provided customer support by identifying concerns.
Store Manager
Wingstop Restaurant
Pearland, TX
03.2013 - 09.2017
- Led daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff, enhancing team performance and service quality.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Implemented cost-saving initiatives, improving profitability through operational efficiencies.
- Developed staff schedules to align with business needs and peak customer demand.
- Oversaw financial reporting processes, maintaining accuracy in cash handling procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
PEIMS Clerk (Public Education Information Management System)
Sentry Technology Preparatory High School
Brownsville, TX
09.2006 - 10.2009
- Register new students
- Enter and verify demographic and enrollment data in system
- Information extracts for various reports
- Post daily attendance on RSCCC system
- Post grades for semester report cards
- Put together Six Weeks Binders that are then turned in to the State
- Report card and progress report binders
- Keep student cumulative files updated
- Official Transcripts
- Report Cards
- Excessive absence reports
- Post incoming credits on new students
Medical Billing Clerk
Affordable Billing Consultants
Harlingen, Texas
05.2006 - 08.2006
- Posting medical charges
- Posting payments for Medicare/Medicaid and private insurances
- Balancing and closing of days (preparing Day sheet)
- Medical appeals
- Collections
Housekeeper
St. Andrews Apartments
Pearland, Texas
09.2003 - 07.2004
- Prepare apartments for rental which included: cleaning stoves, refrigerators, windows, bathrooms.
- Ranged between 2-5 apartments per week
Drive-thru Teller
First Minnesota Bank
Glencoe, MN
03.1997 - 04.1998
- Responsible for approx. 3,000 – 450,000 dollars a week
- Transactions such as deposits, withdrawals, transfers, payments
- Filling documents
- Processing mail
- Monthly statements
Education
Medical Office specialist -
Career Centers of Texas
Brownsville, TexasDiploma - undefined
H. Hanna High School
Brownsville, Texas01-1994
No Degree - College Basics
Houston Community College
Houston, Tx2017
Skills
- Typing approx 40-45 wpm
- Bookkeeping Duties
- Filling Systems
- Answer multiple phone lines
- Front office duties
- Schedule coordination
- Office administration
- Scheduling
- Project coordination
- Workflow oversight
- Client relationship management
LANGUAGES
Fluent in Spanish - speaking, reading, and writing
Timeline
Office Coordinator
Quality Design, Inc.
09.2017 - Current
Store Manager
Wingstop Restaurant
03.2013 - 09.2017
PEIMS Clerk (Public Education Information Management System)
Sentry Technology Preparatory High School
09.2006 - 10.2009
Medical Billing Clerk
Affordable Billing Consultants
05.2006 - 08.2006
Housekeeper
St. Andrews Apartments
09.2003 - 07.2004
Drive-thru Teller
First Minnesota Bank
03.1997 - 04.1998
Diploma - undefined
H. Hanna High School
Medical Office specialist -
Career Centers of Texas
No Degree - College Basics
Houston Community College