STEVEN HORTON
Hurst
Overview
23
23
years of professional experience
Work History
Sr. Deposit Operations Consultant
Ally Financial
Charlotte
08.2022 - 08.2023
- Completing proper verification steps when assisting Bank customers
- Processing request for debit cards, checks, wires, transfers, deposit
- Open, close and transfer funds between general, investment and retirement accounts
- Guide Ally Bank customers' with the navigation Ally's Online Banking System: (Ally is a purely internet based bank/ there are NO physical branches)
- Banking Services
Locksmith Technician
Consolidated Locksmiths of N.C. of the Piedmont
Charlotte
04.2017 - 12.2021
- Repair, replace or open locks; Programing and/ or cutting new or duplicate keys
- Use of code machines/systems to change lock combinations-May use power tools in forming parts for locks, hardware, etc.
- Preparing routine job records, estimating job costs.
Security Officer
NBA Spectrum Arena
Charlotte
02.2017 - 08.2021
- Verify staff and patrons credentials/tickets are valid to ensure entry to restricted areas
- Search bags or other belongings upon entering venue for contraband
- Observe attendees/ perform crowd control
- Monitor alarms & closed-circuit cameras
Screener/Examiner
EMSI
Charlotte
05.2019 - 07.2020
- Complete order requests for and schedule Life Insurance examinations
- Transporting of specimens, supplies, equipment to testing locations
- Maintain appropriate collection logs, calibrations, DOT and BAT certifications
- Responsible for completing, uploading, faxing, mailing Chain of Custody and Alcohol Testing Forms
- Electronically capture fingerprints using ink-less LiveScan machines
- Examination Management Services
Patient Access
Novant Health
Charlotte
02.2017 - 10.2018
- Recording vital demographic information for inpatient/outpatient, diagnostic, clinical and surgical procedures
- Preparation of admission and discharge documentation
- Informing patients/caregivers of hospital policies, procedures and protocols
- Verification of health insurance benefits, eligibility and payments
- Provided alternative payment options to patients experiencing financial hardships
Human Resource Specialist (CVS)
Ranstad
Charlotte
03.2016 - 10.2016
- Aide members in selecting Primary Care Providers, plan (dis)enrollment, locating network pharmacies
- Provide detailed information about specific plan types, individual benefits and prescription drug coverage
- Discuss alternatives for services and medications not covered by policies being offered
- Support HR BPO Client Manager in researching client escalations
- Execute Customer Issue Resolution and ensure that proper documentation and follow up takes place
- File, investigate, review and explain claims to all relevant parties
Member Services-(Blue Cross Blue Shield of North Carolina)
Convergys
Charlotte
03.2014 - 03.2015
- Maintain confidentiality while adhering to HIPAA guidelines during verification process
- Provide detailed information about specific plan types, individual benefits and prescription drug coverage
- Aide members in selecting Primary Care Providers, plan dis/enrollment, locating network pharmacies
- File, investigate, review and explain claims to all relevant parties
- Serve as a liaison for members disputing invalid charges for claims-Discuss alternatives for services and medications not covered by policies being offered
- Examine and record payment levels and coverage requirements using PatientPlus
Technical Support/Help Desk (Apple Inc.)
NCO Financial
Charlotte
10.2008 - 10.2012
- Provide personalized troubleshooting assistance directions via phone, chat emailed instructions
- Install and remove of both hardware and software
- Scheduled repair requests and hardware replacement
- Assist in data and mobile device recovering
- Sell hardware protection plans and initiate refunds/credits for accidental purchases
Financial Aid Advisor (Office of Student Financial Aid)
University of Toledo
Toledo
05.2000 - 12.2006
- Detailed application processes and requirements for available loans, grants & scholarships
- Reviewed details of alternative funding options for tuition and awarded Student Aid upon receipt
- Informed of loan repayment procedures to help students develop a budget to minimize debts
- Aided students with academic appeals, enrollment, work-study employment, housing, books & meal plans
Education
NCPT Certification - Phlebotomy
Central Piedmont Community College
Charlotte, NC 09.2019 - 01.2020
Bachelor of Arts -
The University of Toledo-Psychology
Toledo, OHCertificate - Child Development
University of N. Iowa
Conceal Carry Firearm Safety
Charlotte Conceal Carry
Skills
- Microsoft Office
- Teams
- NuPoint
- SalesForce
- CAD
- ADP
- EPIC
- PeopleSoft
- Slack
- CPT coding
- ICD-9 coding
- ICD-10 coding
- Typing speed 12000 KPH
- Typing speed approx 45 WPM
- ISCA (International School Counselor Association)
- AED Certified
- CPR Certified
- LivesScan
- Water Rescue Certified
- Conceal Carry North Carolina
- Certified Healthcare Access Associate
- Certified Phlebotomy Technician
- Transportation Worker Identification Credential (TWIC)
References
- Ryan Lochbaum, Company Owner, 9802054660
- Debra Spencer, Branch Owner, 7045218023
- Lem Hames, Quality Coach, 7047637044 OR 70494576575
- Teresa Hayhurst, Patient Access Supervisor, 7048391062
- Carver Graves, Patient Access Trainer, 9802976720
Timeline
Sr. Deposit Operations Consultant
Ally Financial
08.2022 - 08.2023
NCPT Certification - Phlebotomy
Central Piedmont Community College
09.2019 - 01.2020
Screener/Examiner
EMSI
05.2019 - 07.2020
Locksmith Technician
Consolidated Locksmiths of N.C. of the Piedmont
04.2017 - 12.2021
Security Officer
NBA Spectrum Arena
02.2017 - 08.2021
Patient Access
Novant Health
02.2017 - 10.2018
Human Resource Specialist (CVS)
Ranstad
03.2016 - 10.2016
Member Services-(Blue Cross Blue Shield of North Carolina)
Convergys
03.2014 - 03.2015
Technical Support/Help Desk (Apple Inc.)
NCO Financial
10.2008 - 10.2012
Financial Aid Advisor (Office of Student Financial Aid)
University of Toledo
05.2000 - 12.2006
Bachelor of Arts -
The University of Toledo-Psychology
Certificate - Child Development
University of N. Iowa
Conceal Carry Firearm Safety
Charlotte Conceal Carry