Brandy Mertens
Tempe,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking all opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Portillo’s
11.2024 - Current
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Canvasser
KPBS
07.2024 - 08.2024
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Adapted communication style to address diverse populations effectively, ensuring inclusivity and respect for all individuals encountered.
Service EXP Rep
Nordstrom Rack
05.2023 - 07.2023
- Answered phone calls and directed them to the appropriate personnel
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges
- Provided customer service by answering product and service related questions
- Greeted customers and responded to inquiries in a timely manner
- Adhered to all safety regulations in the store environment
- Performed cashier duties such as ringing up sales accurately and efficiently while providing exceptional customer service
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service
Team Member
QuickClean
08.2022 - 03.2023
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High School Diploma - GLE
Asu Preparatory Academy-Polytechnic High School
Mesa, AZ05.2023
Skills
- Sales Expertise
- Performance Improvement
- Customer Relations
Certification
Food Handlers
Languages
American Sign Language
Elementary
Timeline
Team Member
Portillo’s
11.2024 - Current
Canvasser
KPBS
07.2024 - 08.2024
Service EXP Rep
Nordstrom Rack
05.2023 - 07.2023
Team Member
QuickClean
08.2022 - 03.2023
High School Diploma - GLE
Asu Preparatory Academy-Polytechnic High School