Brandy Niver

Motivate and lead Experts in their field role.

Boost team morale and promote a healthy and supportive culture.

Audit time cards and mileage reimbursement reports.

Lead daily boost huddles to deliver latest information and company changes to experts.

1:1 connects with each Expert to discuss their performance, support their improvement and continued success.

In field side by side support of Experts.

Collaborate with my leader for guidance and best practices.

Advocate for Experts in the furtherment of their career.

• Coached and motivated in-store and floater technicians.
• Performed repairs on Apple and Samsung devices.
• HERO observations for all stores in the Oklahoma market.
• Performed a monthly inventory cycle count.
• Intake daily inventory for customer repairs.
• Provided support to technicians for escalated cases.
• Built a monthly work schedule for in-store and floater technicians

• Coached and motivated customer service technical support agents Facilitated and organized weekly team huddles with agents Received customer escalated calls and resolve customer based issues Observed and supervised a team of new hire lab agents to prepare for live floor environment Retrieved and distributed agent statistics and rankings Daily high level multi tasking Monitored agent calls for behavior and policy review Cultivated agent knowledge during weekly coaching sessions.

• Interacted with technical support and platinum agents to assist with customer issues Received escalated calls to resolve customer issues Placed orders for multiple lines of business within Sprint Managed email distributions for team agents and customers.

• Troubleshoot mobile device hardware and software Provided billing customer service to wireless equipment customers.
• Examined cellular tower data for outages and maintenance.
• Educated customers on eligible account offers and equipment upgrades.
• Communicated with other departments involving escalations and advanced technical support.

• Created weekly lesson plans and tests for reading, math, spelling, science and social studies.
• Maintained close, daily classroom management of 28 children.
• Monitored students testing and daily classwork assignments.
• Handled classroom disruption and behavioral road blocks, Attended weekly staff meetings and weekly PLC meetings based on grade level.
• Worked closely with my fourth grade counterparts.
• Educated and encouraged 28 students.

• Supervised and ensured students were safe at all times.
• Ensured classroom management by setting rules and limits.
• Maintained direct supervision of students.
• Utilized appropriate and effective classroom management strategies.
• Completed attendance and cafeteria procedures and provide documentation.
• Implemented lesson plans by the teacher utilizing district teaching methods and materials including Extra assignments such as lunch, recess and bus duty.
• Distributed hand outs as requested by the school office.
• Writing up and leaving the teacher a report about student behavior and overall how the day went.