Summary
Overview
Work History
Education
Skills
Timeline
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Noel Girard

Staten Island

Summary

Experienced sales leader with 15+ years of successfully driving high-performing sales teams to achieve exceptional results. Known for cultivating strong relationships, enhancing customer experiences, and maximizing retention rates through effective communication. Constantly seeking innovative approaches to boost sales figures by engaging customers, fostering team collaboration, and optimizing strategic execution.

Overview

11
11
years of professional experience

Work History

In Home Coach

Asurion
05.2022 - Current
  • Lead a team of 25+ In Home Experts agents to drive sales, operational and customer service metrics through motivation, performance accountability, and providing consistent and targeted feedback.
  • Communicate solutions, effectiveness, best practices, and opportunities within the organization.
  • Collaborate with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Enhance team performance by developing and implementing effective coaching strategies.
  • Fostered leadership among Experts, by creating mentorship programs that pair experienced Experts with newcomers.

Sales Supervisor

Charter Communications
10.2019 - 03.2022
  • Implemented referral rewards program designed to drive increased penetration rates by improving productivity and complex partnerships resulting in a 25% sales lift.
  • Recruited, hired, and trained new sales staff reducing attrition 57% YOY.
  • Led a sales team of 10 direct reports while setting performance goals and strategies for attaining objectives leading to a 34% sales increase in 2021.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests improving mobile sales by 75% in 2021.
  • Defused volatile customer situations calmly and courteously. Accurately documented, researched, and resolved customer service issues.

Channel Sales Manager

Verizon Communications
07.2015 - 12.2018
  • Led overall sales strategy and execution for retail accounts in New Jersey and New York metro area supporting 7 vendors in over 40 agent locations in traditional and non-traditional stores.
  • Functioned in Project-Managed role, developed and implemented a training that helped bridge mobile transactions into Fios sales which increased internet and video attachment by 25% YOY.
  • Managed cross organizational relationships to create special events, marketing strategy, incentive programs and evaluated the market share mix to optimize sales and expand business.
  • Self-confident ability in communicating sales objectives and executing tactical action plans with senior leadership to drive company initiatives.
  • Reduced cost control 15% YOY; implemented and revised merchandising and inventory procedures.

Retail Store Manager

Verizon Communications Inc
02.2014 - 07.2015
  • Led a team of 11 sales associates covering 2 retail store locations, consistently exceeding monthly sales targets.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Developed and maintained a strong team culture that fostered positive employee morale.
  • Effectively managed store operations, including inventory control and scheduling.
  • Proactively identified and resolved customer issues, ensuring a positive shopping experience for all customers.
  • Successfully delegated tasks and responsibilities to team members, ensuring efficient and effective store operations.
  • Proactively identified and resolved operational challenges, ensuring smooth store operations.

Education

Business Management -

University of Phoenix
Tempe, AZ
01.2007

Skills

  • Sales strategy implementation
  • Customer service expertise
  • Effective conflict management
  • Strong verbal communication
  • Team leadership
  • Warm interpersonal skills
  • Developing professional relationships
  • Team building
  • Team engagement
  • Building interpersonal relationships
  • Empowering leadership style
  • Workplace safety awareness

Timeline

In Home Coach

Asurion
05.2022 - Current

Sales Supervisor

Charter Communications
10.2019 - 03.2022

Channel Sales Manager

Verizon Communications
07.2015 - 12.2018

Retail Store Manager

Verizon Communications Inc
02.2014 - 07.2015

Business Management -

University of Phoenix

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