Brandy Parrish
Beaverton
Summary
Business professional with substantial understanding of how to work in fast-paced challenging environments. Excited by new challenges and seeking a deployment where exceptional organizational skills, resiliency, and integrity can be put to good use. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Call Center Representative / Warranty Processing
Wilson Sporting Goods
09.2021 - Current
- Maintained communications with customers via email communication ensuring that their needs and concerns were addressed as soon as possible
- Collaborated with 5 staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly via email or over the phone
Manufacturing Technician
Intel
03.2016 - Current
- Performed functions associated with all wafer production including operations, equipment, process, and training for 5 different modules
- Collected and evaluated operating data to conduct on-line equipment adjustment and ensure process optimization
- Responsible for improvement processes, troubleshooting nonstandard events in the production line, and reviewing technological health and stability
- Participated in Emergency Response Team.
- Managed quality assurance initiatives.
- Developed and enhanced personnel work instructions to clear up confusion and boost performance.
- Made sure that products were produced on time and are of good quality.
Mental Health Specialist
Oregon National Guard
12.2010 - 08.2024
- Responsible for providing intake assessments of 250 Soldiers during monthly PHA's
- Responsible for providing Soldiers with local resources for continuum of care
- Works closely with the Behavioral Health Officers in determining courses of action for incoming patients
- Solider Advocate through the medical retirement process / medical board.
- Documented client progress in confidential files.
- Collaborated with other healthcare professionals to develop comprehensive care plans.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
Accounts Payable Specialist
State Farm Insurance
01.2000 - 05.2005
- Provided full cycle accounts payable support
- Communicated with employees, company sites and vendors via phone or email regarding their invoices and/or payments in a prompt and professional manner
- Reconciled vendor statements and researched vendor payments
- Provided support in the Month/Quarter/Year end closing processes and/or audits, to include 1099 preparation and AP sub-ledger to General Ledger reconciliation
- Regularly reviewed/edited departmental SOP and desktop procedures as needed
- Recognized for exceptional customer service.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Gathered, evaluated and summarized account data in detailed financial reports that were presented to Upper management and CEO on a quarterly basis
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Reconciled account information and reported figures in general ledger by comparing to 5 bank account statement each month.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Presented audit findings to accounting manager after reviewing results and paperwork for 4 years
Education
Bachelors in Business with emphasis in accounting/Computer Information Systems - Business/Information Systems
Western Oregon University – Monmouth, Oregon
12.2010
Skills
- Driving continuous improvement
- High degree of judgment and initiative
- Professionalism
- Enjoy helping and caring for others
- Ability to communicate effectively and work under stressful conditions
- Quality Assurance
- System Documentation
- Quality Assurance Controls
- Problem-solving skills
- Resolving issues
- Communicating with clients
- Call Center Customer Service
Leadership Experience
Squad leader at Medcom. Squad leader at 41st BSB from 2013-2016. Platoon Sergeant for Bravo Company 2-162 2020-2024. Trainer at Intel for new employees. Promoted to Senior Manufacturing Technician 2024.
References
- SSG Teresa Albright, SSG and Platoon leader, Oregon national guard, 41st BSB. C. Co, 503-957-8550
- CPT Billy Haden, Behavioral Health Officer, Oregon national guard, Medcom, 541-778-8336
- 1SGT Clayton Chincio, Oregon National Guard, 1249th Engineer Battallion; 503-330-4929
- Referred by Julie Barkley: Current SCA
Timeline
Call Center Representative / Warranty Processing
Wilson Sporting Goods
09.2021 - Current
Manufacturing Technician
Intel
03.2016 - Current
Mental Health Specialist
Oregon National Guard
12.2010 - 08.2024
Accounts Payable Specialist
State Farm Insurance
01.2000 - 05.2005
Bachelors in Business with emphasis in accounting/Computer Information Systems - Business/Information Systems
Western Oregon University – Monmouth, Oregon
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