Brandy Parrott
Gray,KY
Summary
Dynamic professional with a strong background in account management and billing. Demonstrated expertise in problem-solving and attention to detail, committed to ensuring compliance and improving operational efficiency.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Call Center Banker 1
Forcht Bank
London, Kentucky
05.2026 - Current
- Helped resolve customer issues promptly and effectively.
- Advised customers on bank products, services and financial planning options.
- Assisted customers with account inquiries and transaction processing.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Verified customer identity using government-issued identification documents.
Billing Clerk
Mountain Comprehensive Healthcare Corporation
Whitesburg, Kentucky
11.2020 - 10.2025
- Processed patient billing information accurately and efficiently.
- Communicated with insurance companies to verify coverage details.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Reviewed customer files to make sure all documentation was complete and accurate.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
Manager
A&S Dispensary
Cumberland, KY
03.2003 - 11.2020
- Oversaw daily operations, ensuring adherence to quality standards and operational efficiency.
- Supervised daily operations and staff, enhancing operational effectiveness at A&S Dispensary.
- Managed inventory levels and replenished stock to ensure product availability.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
Some College (No Degree) - Billing And Coding
Southeast Community And Technical College
Whitesburg, KYSkills
- Account management
- Customer relationship management
- Attention to detail
- Medical coding
- A/P and A/R expertise
Certification
- AHIMA Certified Coding Associate (245036)
Timeline
Call Center Banker 1
Forcht Bank
05.2026 - Current
Billing Clerk
Mountain Comprehensive Healthcare Corporation
11.2020 - 10.2025
Manager
A&S Dispensary
03.2003 - 11.2020
Some College (No Degree) - Billing And Coding
Southeast Community And Technical College