Markisha Jackson
Las Vegas,NV
Summary
Experienced Call Center Representative specializing in financial services and customer support. Skilled in communicating complex procedures clearly, fostering customer relationships that enhance satisfaction and loyalty. Committed to streamlining processes and resolving issues efficiently, driving operational improvements.
Overview
12
12
years of professional experience
Work History
Call center Personal Banker (remote)
U.S. Bank
03.2021 - 06.2026
- Responded to 50-60 inbound calls daily, assisting customers with inquiries and resolutions.
- Facilitated account setup and closure, loan applications, and service enrollments for customers.
- Educated customers on features and benefits of banking products and services.
- Monitored account activity, identified suspicious transactions, and took action to prevent fraud.
Financial Services Representative
Credit Acceptance
12.2017 - 02.2021
- Documented accident and incident information to facilitate insurance processing.
- Provide Policyholder with adjusted contact info, and next steps
- Processed loan payments and maintained accurate financial records to ensure timely transactions.
- Assisted clients with payment inquiries and promptly resolved issues to enhance customer satisfaction.
Medical Claims Processor
Expert Global Solutions
12.2014 - 03.2017
- Processed 30-40 medical claims daily, ensuring compliance with regulatory guidelines and company policies.
- Processed 30-40 medical claims efficiently, ensuring adherence to regulatory guidelines and company policies.
- Managed large volume of medical claims on daily basis.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for medical claims.
- Managed large volume of medical claims on a daily basis.
- Communicated effectively with healthcare providers and insurance companies to resolve discrepancies.
- Processed medical claims by approving or denying based on established criteria.
Education
High School Diploma -
Canyon Springs
Las Vegas, NVSkills
- Fraud detection
- Loan processing
- Payment processing
- Account management
- Problem solving
- Relationship management
- Conflict resolution
- Active listening
- Product recommendation
Timeline
Call center Personal Banker (remote)
U.S. Bank
03.2021 - 06.2026
Financial Services Representative
Credit Acceptance
12.2017 - 02.2021
Medical Claims Processor
Expert Global Solutions
12.2014 - 03.2017
High School Diploma -
Canyon Springs