Customer Service
Open To Work
Margot T. Harris
Wells Fargo Bank
Windsor,USA
Work Preference
Desired Job Title
Premier Banker/Call Center Customer Service Representative
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Windsor, USA, US
Open to relocation:
No
Important To Me
Work-life balanceWork from home optionHealthcare benefitsPaid time offPaid sick leave
12
years of professional experience
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Work History
Premier Banker/Call Center Customer Service Representative
11 Years 7 Months- Assist high value Wells Fargo customers by phone with their credit cards and personal lines of credit.
- Using customer service skills I am able to answer questions and provide accurate information in resolving simple to complex issues for their banking needs.
- Work in a fast paced environment that requires quick and precise assessment of transactions.
- Always giving attention to customers' concerns and personalities to provide the best quality of service I can offer to represent Wells Fargo Bank.
- Maintain a strong knowledge of company policies and procedures as they evolve and change.
- Support team members in sharing my knowledge with others in order to help them improve their skills.
Education
Skills
Customer expectation management
De-escalation techniques
Time management
Customer complaint resolution
Phone communication
Adhere to all required company metrics
Phone etiquette
Active listening
Providing product information
Teamwork
Attention to details
Knowledge of systems
Account servicing
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Premier Banker/Call Center Customer Service Representative
Wells Fargo Bank
10.2014 - 05.2026Read More
GED
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