Desired Job Title
Premier Banker/Call Center Customer Service RepresentativeWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Windsor, USA, US
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
Margot T. Harris
Customer Service
Windsor,USA
Work Preference
Summary
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
Premier Banker/Call Center Customer Service Representative
Wells Fargo Bank
10.2014 - 05.2026
- Assist high value Wells Fargo customers by phone with their credit cards and personal lines of credit.
- Using customer service skills I am able to answer questions and provide accurate information in resolving simple to complex issues for their banking needs.
- Work in a fast paced environment that requires quick and precise assessment of transactions.
- Always giving attention to customers' concerns and personalities to provide the best quality of service I can offer to represent Wells Fargo Bank.
- Maintain a strong knowledge of company policies and procedures as they evolve and change.
- Support team members in sharing my knowledge with others in order to help them improve their skills.
Education
GED
Skills
- Customer expectation management
- De-escalation techniques
- Time management
- Customer complaint resolution
- Phone communication
- Adhere to all required company metrics
- Phone etiquette
- Active listening
- Providing product information
- Teamwork
- Attention to details
- Knowledge of systems
- Account servicing
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Premier Banker/Call Center Customer Service Representative
Wells Fargo Bank
10.2014 - 05.2026
GED