Diedre Rafferty
Niagara Falls
Summary
Enthusiastic office professional with impeccable communication, problem-solving, and interpersonal skills. Interested in obtaining a position that will allow professional growth while providing the opportunity to make an immediate contribution to the team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Call Center Representative
defi SOLUTIONS
03.2014 - 08.2025
- Responsibilities
- Assist Customers with end of lease options on there vehicle help with refinance and purchase
- Accomplishments
- I received the call center experience helped to learn to multi task a lot better
- Skills Used
- My customer service skill are excellent how to symphonize with an unhappy person
Marketing Representative
Seneca Niagara Casino
01.2007 - 12.2013
- Greet guests entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Respond to guest inquiries in a professional, courteous, and friendly manner while relaying club benefits and information on promotions and events
- Enter and update correct and accurate guest information into the ACSC system
- Assist in promotional events, giveaways and tournaments
Education
High School Diploma -
Niagara Falls High School
06.1987
Skills
- Typing
- Appointment scheduling
- Phone etiquette
- Clerical experience
- Organizational skills
- English
- Warm calling
- Medical Billing
- Microsoft Outlook
- Order entry
- Live chat
- Marketing
- Financial services
- Handling customer inquiries
- Computer skills (10 years)
- Microsoft Access (5 years)
- Customer service
- Microsoft Word
- Office experience (10 years)
- Customer expectation management
- Data entry
- Microsoft Office
- Communication skills (10 years)
Certification
Driver's License
Additional Information
- Skills:
- Microsoft Word Excellent Customer Service
- Microsoft Excel Clerical Skills
- Microsoft PowerPoint Marketing
- Microsoft Outlook File &Record Maintenance
- Microsoft Access Data Entry Skills
Timeline
Call Center Representative
defi SOLUTIONS
03.2014 - 08.2025
Marketing Representative
Seneca Niagara Casino
01.2007 - 12.2013
High School Diploma -
Niagara Falls High School
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