Brandy Pollard
Rolla,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. As a military spouse I volunteered for American Red Cross for several years. I currently volunteer at the St. James Caring Center, in St. James, MO.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
M&M Construction
04.2019 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Business closed due to COVID-19 pandemic.
Education
Associate in General Studies - General Studies
Columbia College
Columbia, MO04.2024
Skills
- Customer Relations
- Microsoft PowerPoint
- Freight Operations
- Business Development Understanding
- Credit Card Payment Processing
- Active Listening
- Microsoft Excel
- Microsoft Word
- Reading Comprehension
- Typing Proficiency
- Professional Telephone Demeanor
- Computer Proficiency
- Problem-Solving Ability
- Customer Service
- Grammar
- Spreadsheets
- Proofreading
Timeline
Customer Service Representative
M&M Construction
04.2019 - 03.2021
Associate in General Studies - General Studies
Columbia College
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