Brandy Radford
Clarksville,TN
Summary
Results-oriented leader with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Child Nutrition Manager
CMCSS
Clarksville, TN
08.2017 - Current
- Ensured compliance with federal regulations concerning child nutrition programs such as the National School Lunch Program.
- Performed monthly inventory checks of all food items stored in the cafeteria kitchens, updating records as necessary.
- Trained kitchen staff in proper food safety techniques, including sanitation practices and temperature control protocols.
- Participated in professional development activities related to child nutrition program management and industry best practices.
- Inspected work, storage and servicing areas to determine safety and sanitation compliance.
- Created work and vacation schedules, maintaining records of tardiness and absenteeism.
- Oversaw daily child nutrition recordkeeping for breakfast, lunch and snack meals.
- Followed USDA child nutrition menu patterns and requirements for grades served.
- Inspected food for flavor, temperature and appearance on regular basis.
- Maintained accurate inventory system for food and supplies, reducing food waste and preventing over-ordering.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various cafeteria standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw food preparation, production and presentation according to quality standards.
- Reconciled daily transactions, balanced cash registers and deposited cafeteria's earnings at bank.
District Office Manager
Ortex Pest Control
Clarksville, TN
03.2012 - 05.2014
I have 24 years of management experience. Processed payroll, electronic deposits and employee pay adjustments for three branches. Executed quarterly financial reporting. Analyzed cost control and provided timely financial information to support corporate goals. Processed journal entries, online transfers, and payments. Handled cash and deposits using the proper accounting procedures and documentation. Recruited, retained and developed staff. Reviewed sales price and operating costs. Handled telephone inquiries and sales.
District Office Manager
HKC Roofing LLC
Louisville, KY
04.2008 - 01.2011
Maintained accounts receivable documentation electronically and on paper. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Verified details of transactions, including funds received and total account balances. Issued 50 paychecks to vendors, employees, and suppliers on a bi-weekly basis. Scheduled all customer installation appointments and material deliveries. Researched and resolved collections and billing disputes with tact and efficiency.
Sales Manager
Lowe's Home Improvement
Louisville, KY
10.1993 - 04.2008
Successfully managed the activities of 150 team members in multiple departments. Recruited, managed and mentored an average of 20 new customer service representatives per year. Addressed negative customer feedback immediately. Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. Provided detailed monthly departmental reports and updates to senior management.
Education
High School Diploma - Honors Diploma
Springfield High School
1991
Incomplete - Pre-Med
Austin Peay State University
Skills
- Focused on customer satisfaction
- Meticulous attention to detail
- Team management
- Talent development
- Training and development
- Scheduling
- Skilled multi-tasker
- Conflict resolution techniques
Affiliations
- Conduct cooking and baking lessons for various adult and children groups
- Sunday School Teacher
- Reading, sewing, and crocheting
- Developing new recipes
Accomplishments
- Child Nutrition Award-Best Under Pressure
- Child Nutrition Award-Best Teamwork
Certification
- ServSafe Manager Certification
Timeline
Child Nutrition Manager
CMCSS
08.2017 - Current
District Office Manager
Ortex Pest Control
03.2012 - 05.2014
District Office Manager
HKC Roofing LLC
04.2008 - 01.2011
Sales Manager
Lowe's Home Improvement
10.1993 - 04.2008
High School Diploma - Honors Diploma
Springfield High School
Incomplete - Pre-Med
Austin Peay State University
- ServSafe Manager Certification
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