Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Reh

Lakeland

Summary

Dynamic professional with a strong background in customer service and claims management at Publix. Proven ability to multitask and enhance customer satisfaction through effective communication and problem-solving. Highly reliable team player skilled in order management and fostering positive relationships, ensuring a welcoming environment for all clients.

Overview

8
8
years of professional experience

Work History

Bartender

AFC Lounge & Package
09.2014 - 09.2019
  • Prepared and served beverages according to standard recipes and customer preferences.
  • Maintained cleanliness of bar area, ensuring compliance with health and safety regulations.
  • Assisted in inventory management by tracking stock levels and reporting shortages.
  • Engaged with customers, providing recommendations and fostering a welcoming environment.
  • Operated cash register, handling transactions accurately and efficiently during busy shifts.

Worker's Compensation Analyst

Publix
09.2012 - 05.2013
  • Managed case files, ensuring accurate documentation and timely follow-up on claims.
  • Researched and analyzed wage, salary for all non-Florida employees.
  • Set up work compensation panels for new stores in Non-Florida
  • Provided all the adjusters and attorneys with information needed for claims

Claims Support and Customer Service Assistant

Publix
10.2011 - 09.2012
  • Delivered exceptional customer support by resolving inquiries and concerns efficiently.
  • Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
  • Processed lottery, Western Union, Money Orders and vending machines.
  • Handled daily task of the store
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Assisted adjustors with daily task regarding claims and organized claim files for doctors and attorneys.
  • Assisted with scheduling doctors appointments

Education

No Degree - Cosmetology

Travis Technical Institute
Lakeland, FL
06-2001

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Customer service expertise
  • Order management

Timeline

Bartender

AFC Lounge & Package
09.2014 - 09.2019

Worker's Compensation Analyst

Publix
09.2012 - 05.2013

Claims Support and Customer Service Assistant

Publix
10.2011 - 09.2012

No Degree - Cosmetology

Travis Technical Institute

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